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Care Continuum Partner
Lehigh Valley Hospital
- Freemansburg, Pennsylvania, United States
- Freemansburg, Pennsylvania, United States
Über
In collaboration with clinical care team, participates and supports in pre-visit planning to ensure smooth operation and patient flow in busy physician practice. Provides support regarding referral management and intake, scheduling, pre-certification process, follow up calls and record retrieval for timely appointments. Coordinates and schedules complex appointments for patient across their continuum of care including procedures, office visits, diagnostic testing, and other ancillary services that require coordination of multiple resources. Included but not limited to: procedures, surgery, radiology and diagnostic imaging, diagnostic testing, labs, new patient coordination and therapeutic care plans. May serve as new patient concierge role in regional or practice models. Assesses patient and family needs and supports care plan compliance. Examples include new patient coordination and intake, conducting patient outreach to follow up on patient care and appointment needs. Conducts patient outreach to follow up on patient care and appointment needs. Communicates with patient in traditional and innovative platforms including telephone, patient portal and other virtual platform solutions where applicable. Facilitates communication amongst the physician/provider, clinical care team as well as financial, outpatient, ancillary and supportive services. Provides the patient with clear instructions on how to prepare for tests and procedures and explains what to expect upon arrival per established guidelines. Provides patient with robust care continuum plan and explanation of necessary care elements. Creates a warm and welcoming environment for patients, families and staff using exceptional customer service and compassionate care skills. Connects patient and families with resources and services from both within the organization in support of their continuum of care (e.g. financial counseling, transportation support, social work, counseling, nurse navigation, nutrition services, and support groups, etc.) based on social determinants of health. Supports the care team's process to assess patient's social determinants of health and other community and psychosocial needs. Create and maintain patient records, manages visit prior authorization and referral requirements. Serves as expert and liaison to patient and family on the patient portal and medical record technology. Functions as Virtual Care Concierge partner offering assistance and guidance when appropriate.
Minimum Qualifications
High School Diploma/GED commitment to advance education. 2 years experience interacting with patients as part of this experience, performing at least some of these core functions and 3 years experience working within a complex health system environment or related field. High degree of accuracy and attention to detail. Enhances skills through continuing education. Ability to handle numerous tasks at the same time. Superior customer service skills. Working knowledge of basic computer functionality. Effective and professional written and verbal communication. Ability to handle patients and families in stressful situations Ability to maintain strict confidentiality. Ability to adapt to changing priorities. Critical thinking skills and solutions-focused approach.
Preferred Qualifications
Technical School Diploma or Specialized Diploma or Associate's Degree Knowledge and experience with electronic medical records and scheduling software. Knowledge of medical terminology.
Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Sprachkenntnisse
- English
Hinweis für Nutzer
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