Business Analyst Internship

Dwyer Franchising LLC

Irving, Texas, United States

Irving, Texas, United States

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Business Analyst Intern – Technology Team We are looking for a Business Analyst Intern who will support analysis and optimization of the end‑to‑end transactional customer journey, identify opportunities to improve customer experience and operational efficiency, and contribute to data‑driven decision‑making initiatives. Responsibilities Support analysis and optimization of the end‑to‑end transactional customer journey, identifying opportunities to improve customer experience and operational efficiency. Assist in documenting current and future‑state customer journeys, including workflows, touchpoints, and pain points across channels. Collaborate with cross‑functional teams to gather requirements and ensure alignment on customer experience initiatives. Contribute to POS system updates, including documenting requirements, supporting testing, and validating enhancements tied to customer journey improvements. Help maintain clear and organized process documentation, journey maps, and business requirements. Participate in data analysis and insights generation to support decision‑making and continuous improvement initiatives. Support testing efforts (UAT) to ensure POS and process updates meet business and customer needs. Qualifications Basic understanding of business process mapping, customer journey mapping, or workflow documentation (coursework or projects acceptable). Familiarity with data analysis tools (Excel, Google Sheets) and ability to interpret data to support decision‑making. Exposure to requirements gathering and documentation (e.g., user stories, process flows) through coursework or internships. Experience with or interest in retail systems, POS environments, or transactional systems is a plus. Skills Ability to manage multiple tasks and adapt in a fast‑paced environment. Detail‑oriented with strong organizational and documentation skills. Excellent communication skills with the ability to collaborate across teams. Strong interest in customer experience, business analysis, or process improvement. Education Pursuing or recently completed a bachelor’s degree in Business, Information Systems, Data Analytics, or a related field. Schedule & Location Part‑time; 32 hours per week; 8:00 AM – 5:00 PM local time zone. Hybrid working model: Monday–Wednesday in office, Thursday–Friday from home. Office locations: 500 E John Carpenter Fwy, Irving, TX and 1010 N University Parks Drive, Waco, TX. Compensation Competitive pay commensurate with experience. Benefits Equity and bonus opportunities. Equal Employment Opportunity Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.
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Irving, Texas, United States

Sprachkenntnisse

English

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