Information Technology System AdministratorimageOne • Oak Park, Illinois, United States
Information Technology System Administrator
imageOne
- Oak Park, Illinois, United States
- Oak Park, Illinois, United States
Über
ImageOne provides Managed Print Services and Document Lifecycle Solutions to companies throughout the United States, helping them decrease and control costs, improve productivity and simplify their printing and document workflow environments. We hire awesome people who strive to deliver extraordinary service. We’re looking for an experienced IT Systems & Operations Administrator to join our growing team.
Imagine working in a place where your manager truly believes in your personal and professional development. It’s not imaginary. It’s imageOne. We have an award-winning company culture and offer opportunities for professional development, financial stability and personal fulfillment. We invest in your success with annual Vision and Goals Worksheets and leadership support to help you reach your ambitions. We strive for life balance and foster a supportive, open environment.
We believe in open communication and open book management, so you will understand our financials and be rewarded through our profit bonus program.
Responsibilities
Maintain regular and routine attendance, either onsite or remotely as scheduled.
Fulfill all duties outlined in the IT Systems & Operations Administrator Accountability Sheet.
Provide first-level IT support for hardware, software, networking, mobile devices, and AV/IT systems at the Oak Park office.
Manage IT onboarding and offboarding processes, including equipment requests, asset tracking, and lifecycle management.
Administer core business systems including Microsoft 365, ERP, CRM (SalesChain), Laserfiche, workflow tools, and security platforms.
Monitor backups, system performance, and security alerts, escalating issues to senior IT or the Managed Service Provider (MSP) as needed.
Collaborate with the MSP on infrastructure maintenance, incident response, and system upgrades.
Coordinate vendor support for third-party applications (e.g., HubSpot, ECI, SalesChain, etc.).
Lead and contribute to continuous improvement initiatives, such as automation, process optimization, and system enhancements.
Provide emergency after-hours support when required.
Deliver an eXtraordinary IT experience for internal and external stakeholders through responsiveness, professionalism, and proactive service.
Prepare and deliver ad hoc and routine IT reports for leadership and operational review.
Qualifications
3–5 years of IT support, systems administration, or related technical role
Experience with IT service management, infrastructure monitoring, and ticketing systems
Preferred: CompTIA A+, Network+, Security +
Microsoft or Cisco Certification
SQL Certification
Hands on knowledge of Microsoft 365, Active Directory, CRM/ERP Systems (EA, Sales Chain, or others), and collaboration platforms; IT ticket systems
Management/Knowledge of Huntress MDR Software, VMware
Power PDF and general management/oversight of 3rd party software
Hands on knowledge of rack mounts, tower servers, UPS, access points, and cabling infrastructure
Excellent communication skills, both written and verbal
Perks
Amazing workplace culture
Medical, Prescription Drug, Dental and Vision Benefits
Health Savings Account benefits
Matching 401K savings instrument
Paid Time Off Program
Additional Days Off - Community Service Day, Your Birthday and We Care Friday — one surprise Friday off
Employment details
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology
Industries: Repair and Maintenance
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Sprachkenntnisse
- English
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