Senior Network Engineer - Managed ServicesCoordinated Business Systems • Burnsville, Minnesota, United States
Senior Network Engineer - Managed Services
Coordinated Business Systems
- Burnsville, Minnesota, United States
- Burnsville, Minnesota, United States
Über
The Role Ready to take your technical expertise to the next level? Join Coordinated Business Systems (CBS) and play a key role in shaping the future of information management. We’re looking for a driven, experienced engineer to support our growing team and deliver exceptional technical solutions to our clients.
As a senior member of the team, you’ll serve as a technical escalation point within our NOC while also providing in-field support. You’ll contribute to daily service operations, support complex client environments, and help drive recurring revenue through high-quality service delivery and strong client relationships.
This is a full-time role responsible for the analysis, monitoring, management, and implementation of a wide range of networking and IT initiatives.
Position Summary
Serve as a technical escalation point for the NOC and support the engineering team in resolving complex issues
Provide onsite and remote support to clients across various environments
Monitor, manage, and maintain client systems using RMM tools
Troubleshoot and resolve network, server, and end-user issues
Communicate project updates and issue status to clients and internal teams via PSA tools, documentation, and email/phone
Collaborate with third‑party vendors to expedite issue resolution
Manage and document service tickets with accurate time entry
Participate in an after‑hours on‑call rotation (approx. 1 week every 5–6 weeks)
Ensure adherence to company policies, procedures, and security best practices
About Coordinated For over 40 years, Coordinated Business Systems has empowered companies across Minnesota and Western Wisconsin with cutting‑edge business solutions. We specialize in Managed Print Services (MPS), Managed Network Services (IT/MSP), Voice/UCaaS, Document Management, and office technology. Our commitment to innovation and customer success fuels our continued growth.
We’re proud to be locally owned and operated, with a strong belief in work‑life balance, employee development, and doing the right thing, every time.
Strong expertise in Microsoft Active Directory and/or Azure administration
Experience with backup and disaster recovery solutions
Solid networking knowledge (firewalls, switches, VPNs, network protocols)
Experience supporting Windows Server 2016–2022 environments
Familiarity with cybersecurity incident response
Previous experience in a Managed Service Provider (MSP) environment preferred
Virtualization experience is a plus
Strong troubleshooting, organizational, and communication skills
Ability to quickly learn new tools and technologies
Valid driver’s license with reliable transportation
Ability to lift up to 50 pounds.
Coordinated Business Systems Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Sprachkenntnisse
- English
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