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Counter Sales Lead
Pace Supply
- Riverside, California, United States
- Riverside, California, United States
Über
Your role will include
Promptly and courteously assisting customers with their needs
Sharing your plumbing and product expertise to guide informed purchasing decisions
Building strong, lasting customer relationships through exceptional service and product knowledge
Responsibilities
Lead daily counter operations, ensuring accurate and timely fulfillment of customer orders
Provide direction and support to counter staff, maintaining high standards of customer service and efficiency
Assist customers promptly and professionally, offering product expertise and solutions‑based recommendations
Enter and manage customer orders, branch transfers, quotes, and pricing with a high level of accuracy
Follow up on orders, proactively resolve issues, and ensure customer satisfaction and timely communication
Generate and provide product and job quotes as needed
Oversee receiving activities by verifying the quantity and quality of incoming materials
Ensure materials are properly checked in, stocked, and organized within the warehouse
Maintain a clean, safe, and organized work environment, including counter areas, warehouse, and common spaces
Accurately perform cycle counts and inventory control activities, reporting discrepancies and backorders
Maintain strong knowledge of inventory, product availability, and warehouse layout
Support and model ethical sales practices and company policies, including returns, credit terms, and procedures
Assist in training and mentoring team members, encouraging ongoing product knowledge development
Ensure all tasks are completed in compliance with safety standards, reporting any hazards to management
Support branch operations, including loading/unloading customer vehicles and assisting with year‑end physical inventory
Qualifications
Any combination of education and experience that provides the required skills and knowledge for successful performance will be considered
High school diploma or GED required
2+ years of experience in plumbing, warehouse, or retail/customer service environments, with demonstrated leadership or lead experience preferred
Strong working knowledge of plumbing products, warehouse operations, and counter sales processes
Proficiency in warehouse management systems and Microsoft Office (Outlook, Excel, etc.)
Ability to input, retrieve, and analyze data accurately
Ability to read and interpret product codes, locations, and inventory details
Solid math and cash handling skills
Strong decision‑making, problem‑solving, and communication skills
Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment
Demonstrated ability to lead by example, support team members, and drive accountability
Willingness to learn and continuously develop product knowledge and leadership skills
Pre‑Employment Requirements
Background Check: A comprehensive background check will be conducted to ensure candidates meet the necessary criteria for employment
Physical Examination: Candidates will undergo a physical examination to assess their fitness for the position’s requirements
Drug Test: A drug test will be administered to ensure a drug‑free workplace
Physical Requirements
The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear
Ability to lift items that weigh up to 50 lb. regularly, including carrying, dragging, and walking with materials, as well as using a hand‑truck
Prolonged periods of standing or sitting at a desk and working on a computer
Specific vision abilities required for this job include distance vision, peripheral vision, and depth perception
Environmental Conditions
The employee is frequently exposed to moving mechanical parts and outdoor weather conditions
Occasionally, the employee may be exposed to high, precarious places and vibration
The noise level in the work environment is usually moderate
Benefit Snapshot PACE Supply is proud to be an employee‑owned corporation. We offer competitive wages, career pathways of growth, and excellent benefits packages that include medical, dental, and vision care that is available to you within the first 30days. We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more.
Relocation Benefits: No Remote Availability. Please note that individual total compensation for this position will be determined at the Company’s sole discretion and may vary based on several factors, including but not limited to location, skill level, years and depth of relevant experience, qualifications and other business considerations.
PACE Supply is an equal‑opportunity employer and is committed to providing accommodations for qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact the HR Department at (844)-393-7172.
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. PACE Supply will consider qualified applicants with a criminal history pursuant to employment regulations.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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