Assistant Branch Manager

As a temporary staffing organization, we put a strong emphasis on our customers and fulfilling their expectations, as well as on our branches. We fully empower each branch and give them the autonomy to make strong and sensible business decisions that will lead to their overall success. In order to continue with these changes and more, we need exceptional, motivated, capable, driven people, who are looking for a work environment that is outside the corporate norm. We offer a fast-paced collaborative environment where each team member directly contributes to the companys success usually in more ways than one.

The Assistant Branch Manager is responsible for supporting the Branch Manager to ensure branch success and may have both operations and sales responsibilities. They will have the responsibility of promoting the highest level of service and professionalism to all clients in a highly competitive, fast-paced environment. They will assist the Branch Manager in the completion of branch operations including but not limited to: morning dispatch, customer support, evening payouts, and recruiting Field Team Members. They may also be accountable for executing sales strategies to drive performance and increase profitability by making reactivation calls, prospecting calls, arrival calls, and collection calls. Some Assistant Branch Managers will have sales quotas.

• Direct branch operations at the discretion of or in the absence of the Branch Manager
• Supervise and direct Staffing Specialists workflow and assignments
• Build relationships and provide effective and timely solutions to clients through exceptional customer service
• Partner and communicate with the Branch Manager for quality recruitment and placement to our clients
• Conduct job site evaluations for safety
• Implement sales and marketing strategies
• Participate in networking, community organizations, and events
• Upon assignment, meet sales quotas though selling activities including face-to-face cold calling, professional presentations, telephone communication, and written correspondence
• Follow-up regularly on any changes in client needs or to determine why previous clients are no longer active clients, initiating reactivation when appropriate
• Ensure all financial performance goals are met and striving to meet the goals
• Maintain company standards and policies within our branch
• Other duties as assigned

Screen 15 new Field Team Members (FTMs) per week as a branch

Work with various VMS systems surrounding recruitment on a national account level

Ensure that walk-in applicants complete applications, setting up credentials for onboarding

Make copies of identifications and social documents, scanning applications and employee paperwork/certifications for I-9 employment eligibility verification

Send out agreements and rate forms to be signed and returned by the client

Dispatch FTMs daily

Cancel jobs or replace FTMs as needed

Arrange transportation for non-drivers as needed

Ensure that flaggers are equipped with proper signage if requested

Mitigate any issues with FTMs

Perform daily and weekly pay outs for FTMs

Submit all billing/invoicing for the branch by close of business on Tuesdays

Ensure that certified payroll is completed each week

Conduct accounts receivable collection calls

Submit billing adjustments to Manager for approval when necessary

Oversee complete profit and loss, budgeting, and reporting

Maintain office supply inventory, requesting restocking as needed

Create a culture of safety by conducting site visits and meeting with customers and FTMs

Proactively contribute to a safer workplace for the team

Seek ways to streamline processes for operational efficiency and excellence

Provide support to the branch manager in overseeing daily operations and resolving any issue that arise.

Previous customer service, operations and/or leadership experience in a professional/corporate environment

Ability to work a varied schedule with extended hours, evenings, weekends and holidays

Valid driver license free from repetitive or serious violations

Reliable transportation with the ability to travel locally, and proof of auto insurance required

Exceptional customer service and communication skills

Strong leadership and problem-solving skills

Working knowledge of Microsoft Office products and the Internet

Effective verbal and written communication skills

2 years selling experience, preferably in outside business-to-business, service or staffing industry

Proven ability to sell in a highly competitive market and meet deadlines

Knowledge of the Staffing Industry preferred but not required

Ability to develop a sales territory as assigned

High School Diploma/GED; College Degree preferred

2+ years of general work experience

1+ year(s) of professional experience working in sales and customer service

1+ year(s) of supervisory experience

Prior experience in staffing experience is a plus

Clean background and drug screen

Reliable transportation, with clean MVR

Able to work weekends when needed

Effective and excellent verbal, written and interpersonal communication skills

Excel in the listening process of attentiveness and reflection

Able to work with all levels of employees and management

Exceptional organizational and time management skills

Strong attention to detail and awareness of internal and external customer needs

Able to execute, prioritize work, and meet scheduled deadlines while handling multiple tasks

Able to function as a team player, as well as independently

Able to maintain composure in highly stressful or adverse situations

Able to drive processes, improve operational performance, and achieve results

Able to effectively interact and build relationships with a diverse employee population

Non-confined office-type setting and is free to move about at will. The position includes driving a vehicle which includes exposure to the outside weather elements and moving mechanical parts. It may include some minor annoyances such as noise, odors, drafts, etc.

In the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.

May operate any or all of the following: telephone, cell phone, copy and fax machines, adding machine (calculator), scanner and image systems, scanning equipment, laptop computer, personal computer, tablet, printers, or other equipment as directed.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.