Program Principal, Business Operations - SCAN Temp

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthennot diluteour mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Program Principal, Business Operations - SCAN Temp will serve as the primary lead for business and operational workstreams within a multi-year core administration system transformation. This role is accountable for end-to-end coordination across key operational domains (e.g., Enrollment, Billing, Claims, Provider, Finance, Correspondence etc.), ensuring business readiness, integrated planning, and disciplined delivery. The Program Principal partners closely with business leaders, the Program Management Office (PMO), and the vendor implementation team to deliver a process-led, outcomes-focused transformation.

This role will report directly to the CVP of Operations, this role is accountable for end-to-end business execution across operational domains

• Lead business-side execution for core admin transformation across all operational domains, serving as the primary point of coordination between business leaders, IT, and system integrators
• Drive integrated business planning, milestone tracking, dependencies, and readiness activities across enrollment, billing, claims, provider, finance, and shared services.
• Partner with operational leaders to translate future-state processes into clear requirements, design decisions, and adoption plans; avoid "lift-and-shift" approaches.
• Manage cross-functional risks, issues, and decisions; escalate when needed with clear options and recommendations.
• Drive business readiness activities including change management, training coordination, cutover planning, parallel runs, and post-go-live stabilization.
• Provide clear executive-level updates on progress, risks, and readiness across business workstreams.
• Work in close collaboration with Program PMO to manage milestones, dependencies, risks, and critical path business deliverables.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN's Vision and Goals.
• Other duties as assigned.

• Minimum 5-7 years of related experience
• 10+ years leading complex, cross-functional business programs, preferably in healthcare, insurance, or other highly regulated operational environments.
• Bachelor's Degree or equivalent experience
• PMP certification required
• Proven experience serving as a senior business lead for large-scale system implementations or core platform transformations. QNXT experience is required
• Strong understanding of operational domains such as Enrollment, Claims, Billing, Provider Operations, Clinical, Fulfillment and Finance.
• Proven ability to operate in ambiguity, align senior stakeholders, and drive execution across multiple teams and vendors.
• Strong executive communication, judgment, and decision-management skills. Must possess strong presentation skills.

• This is a temporary opportunity for a limited period of time
• Base Pay Range: $60.29 to $87.72 hourly
• Work Mode: Mostly Remote
• Medical Benefits
• Paid Sick Time
• Excellent 401(k) Retirement Saving Plan
• Robust employee recognition program
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!