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Integration Consultant, Core Mobile Communications
McLeod Software
- United States
- United States
Über
The Integration Consultant, supports customer installations and upgrades and serve as a conduit between our customers and integration vendor partners. You will also lead and coordinate efforts with colleagues in the areas of product enhancements, modifications and installations.
Essential Duties and Responsibilities:
Setup/Install Symphony Mobile Communication module interfaces. Provide consultative analysis of current dispatch operations. Recommend best practice workflows to customers in order to help them fully utilize the integration modules. Test modifications and enhancements to the integration modules. Provide small and large group training to customers. Conduct remote training sessions with clients on an as needed basis. Assist Sales team with technical information and Statements of Work. Ability to travel 50-75%, with occasional weekend travel. Competencies:
Ability to learn internal software and systems. Strong written and verbal communication skills. Ability to manage competing priorities and projects efficiently. Ability to interact with varying organizational levels confidently. Ability to communicate technical information coherently to a variety of stakeholders. Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education / Experience:
Bachelor’s Degree with 2+ years of experience in software support, implementation, consulting, and/or training, required; or 6+ years of related experience, required. Intermediate knowledge of Microsoft Office Suite, required. Experience troubleshooting software applications, integrations, and technical issues, required. Experience working with APIs, JSON, and/or other system integration technologies, highly preferred. Experience implementing, supporting, or troubleshooting Symphony Mobile Communication module interfaces or similar Mobile Communication solutions, preferred. Experience testing modifications and enhancements to integration modules, required. Experience providing customer-facing software support, implementation, or consulting services, required. Working knowledge of the transportation industry and/or experience with McLeod’s suite of products, preferred. Exceptional critical thinking and analytical decision-making skills Demonstrates initiative and ownership with minimal supervision Proactive mindset focused on identifying opportunities and driving results
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Sprachkenntnisse
- English
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