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Bilingual Quality Assurance & Customer Experience Lead

ASM Research, An Accenture Federal Services Company

Columbia, South Carolina, United States

Columbia, South Carolina, United States

Über

ASM Research, An Accenture Federal Services Company seeks a Quality Assurance Specialist in Columbia, South Carolina. The role involves monitoring customer interactions, analyzing quality metrics, and providing actionable feedback. The ideal candidate has 8+ years of experience in call center environments and a strong foundation in quality assurance practices. You will coordinate with internal and external teams to maintain high standards of customer satisfaction and operational effectiveness.
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Columbia, South Carolina, United States

Sprachkenntnisse

English

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