Support Services Coordinator

The Division of Enrollment Management at Rutgers UniversityNewark (RU?N) is committed to attracting, enrolling, and supporting students throughout their academic journey. The division includes One Stop Student Services (integrating Financial Aid and the Registrar), the Offices of Undergraduate and Graduate Admissions, and the Center for Pre-College Programs. The Support Services Coordinator will play a critical role in supporting daily operations within the Office of the Registrar and across the Division of Enrollment Management. This position provides essential administrative and operational support to ensure the accuracy, efficiency, and compliance of registration, records, and related processes. The role also contributes to project coordination, policy implementation, and continuous process improvement to enhance service delivery for students and campus partners.

Rutgers University- Newark (RU-N), an urban public research university and anchor institution, located in Newark, New Jersey, a city of promise is seeking a Support Services Coordinator. Reporting to the Assistant Registrar, this position provides day-to-day support to the Office of the Registrar Staff as well as all constituents of the Newark Campus: Faculty, Staff, Deans, Students, Alumni and third parties. This position is a critical member of the Registrar Team, and participant of the Division of Enrollment Management Team-Office of the Associate Vice Chancellor; Office of Admissions; Office of Financial Aid; Academic Foundation Center and the One Stop Student Services Center.

This position is responsible for and not limited to the following: Assists with all administrative/registration/record processing and communications via various mediums Meets regularly with the Registrar's leadership team to assist in the strategic planning for projects, policy, and procedures Ensures accurate data entry and auditing as outlined in the office's daily operations calendar, adhering to state cut-off, term grade audits, demographic record clean-up, record retention and document purge scheduling. Provides critical support in evaluating project statuses, defining proposed outcomes, and collecting staff feedback to present innovative and efficient workflow processes that align with University and Department's policies and procedures with team members. Proactively collects team and constituent feedback and prepares appropriate recommendations to contribute to enhancing operations calendar critical to registration, record auditing and retention, orientation, events, certification, and production dates and deadlines to ensure year-round efficiency in a fast-paced, multi-task environment with competing demands.

FLSA - Nonexempt Grade - 04 Salary Details Minimum Salary - 59893.480 Mid Range Salary - 73909.480 Maximum Salary - 87925.480 Offer Information - The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits - Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include: Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options Employee and dependent educational benefits (when applicable) Life insurance coverage Employee discount programs

Position Status - Full Time Working Hours Standard Hours - 37.50 Daily Work Shift - Day Work Arrangement - This position requires a fully on-site work arrangement. (Approval not required) Union Description - URA-AFT Administrative Payroll Designation - PeopleSoft Seniority Unit Terms of Appointment - Staff - 12 month Position Pension Eligibility - ABP

Qualifications Minimum Education and Experience - Requires a Bachelor's degree in a related field, or an equivalent combination of education and/or experience. Requires a minimum of 2 years' experience working at a Registrar's Office or in a higher education setting. Certifications/Licenses Required Knowledge, Skills, and Abilities - Bachelor's degree required Excellent customer service, effective communication skills, and strong attention to detail Must have proficient computer skills Ability to work both independently and as a constructive, collaborative member of the OISSteam Preferred Qualifications - Experience with student records and systems highly preferred. Equipment Utilized - Desktop and mobile computing devices. Microsoft Office software applications (Excel, Access, PowerPoint, Word). Email and Calendaring software. Virtual Communication software (Teams, Zoom, WebEx, Call Center, etc.).

Physical Demands and Work Environment - Must be able to lift 25 lbs.