Residence Life Coordinator

The Residence Life Coordinator operates with a strong customer service orientation, grounded in student development theory, institutional priorities, and a keen understanding of the unique needs within an educational living-learning environment. In this role, the Coordinator oversees the day-to-day operations of the Office of Housing & Residence Life's comprehensive housing system, including the Housing Selection process.

Additionally, the Coordinator serves as the Hall Director for a residential community housing approximately 300400 students and participates in the on-call duty rotation to support student safety and well-being.

Reporting directly to the Director of Housing & Residence Life, the Residence Life Coordinator plays a key role in fostering a supportive and engaging residential experience aligned with the University's mission. This is a 12-month, full-time, live-in professional position.

Responsibilities:

Housing Operations Support:

• Supports the comprehensive housing operations of the Office of Housing & Residence Life by managing the online housing system (Banner), overseeing new student housing assignments, the annual room selection process, room changes, student check-in/check-out procedures, and preparing housing occupancy reports.
• Coordinates all Residence Hall opening and closing procedures at the beginning and end of each semester, as well as during scheduled vacation periods.
• Oversees the damage assessment and billing processes, including the completion of Room Condition Reports (RCRs), conducting room and community area inspections, and compiling damage summary and billing reports.
• Manages the department's key and door code inventory system, including protocols for lock-outs, lost keys, and lock changes.
• Serves as a liaison with the Offices of Facilities and Campus Safety & Security to maintain residential facilities and respond to student needs and facility-related concerns.
• Communicates, explains, and enforces housing policies and procedures to students, families, faculty, and staff.
• Assists with departmental projects and special initiatives as assigned by the Director of Housing & Residence Life.

Emergency Response & Community Relations:

• Participates in the on-call duty rotation as the primary responder for campus emergencies or crises, including evenings, weekends, university breaks, and holidays.
• Enforces all Housing & Residence Life and University policies while responding promptly to situations affecting student safety, security, and well-being.
• Provides support and guidance to students experiencing interpersonal conflicts, behavioral challenges, emotional distress, or health and safety concerns; serves as a mediator for roommate conflicts as needed.
• Addresses and adjudicates low-level student conduct issues by investigating incidents, meeting with involved students, and assigning educational or disciplinary sanctions.

Student Staff Supervision:

• Supervises, trains, and evaluates a team of 510 Resident Assistants (RAs).
• Participates in RA training and development activities, including August and January training sessions, retreats, and ongoing in-service programs.
• Monitors and tracks building programs and community engagement activities facilitated by RAs.
• Maintains regular office hours to ensure availability and accessibility to residents and staff.
• Leads weekly staff meetings with RAs to provide guidance, support, and ongoing communication.

Required Abilities:

• Prolonged ability to sit at a desk and work on a computer or digital screens for extended periods.
• Ability to occasionally lift and move items weighing up to 10 pounds.
• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint) and Outlook for communication and administrative tasks.
• Flexibility to work evenings and weekends as needed to support departmental operations and student needs.