Assistant Restaurant Manager

The Assistant Manager is responsible for assisting in overseeing all day-to-day operations of restaurant, ensuring that every guest experience is a memorable one. This position plays a key role in the Food and Beverage Department as part of the management team. All outlet leaders are responsible for the fiscal success of both their managing outlet and the overall success of the Food and Beverage Department through teamwork, promotion and retention of associates, as well as creative problem solving. When applicable, the Assistant Restaurant Manager will also oversee all aspects of Guest Room Dining service.

Essential functions include delivering internal and external guest service the Nemacolin way, building and retaining guest relations, overseeing all day-to-day restaurant operations, communicating directly and on behalf of the owner, executives, associates, family members and others, meeting all financial goals in accordance to budget, working closely with the Chef de Cuisine and Restaurant Manager of the outlet to create an atmosphere of teamwork, successfully completing critical aspects of deliverables with a hands-on approach, approving all schedules created by management team, ensuring accurate and timely submission of payroll, communicating all resort news to associates as needed, attending all mandatory meetings within department and resort, following up with guest concerns in a timely fashion, assisting in creating yearly operating budget, demonstrating independent and advanced decision-making for complex problems by utilizing critical thinking, analysis and problem-solving, having outstanding time-management skills, with proven ability to accomplish numerous tasks and challenging priorities in an effective and timely manner, working with Food and Beverage leaders to ensure all compliance and leadership training requirements are met, providing impartial coaching and instructive feedback to all Food and Beverage leaders during training, service and recovery investigations, reviewing resort daily financial reports and responding accordingly by providing instructive feedback and recommendations as necessary, being responsible for guest satisfaction and ensuring/reinforcing Forbes Five Star and/or Four Diamond standards are achieved and sustained while interacting with guests utilizing the Nemacolin brand standard providing the guest with information about the resort highlighting unique features and offerings, regularly responsible for associate engagement and providing feedback on creating a positive atmosphere for associates, creating work schedules to ensure adequate staffing during dining periods and actively moving through the dining room assisting associates when necessary, interacting with guests, and generally overseeing the fine dining service standards meet/exceed standards, communicating effectively and professionally with external contacts and all levels of associates, and using all required office equipment in an effective and efficient manner.

Knowledge, skills and abilities required include an associate's degree required in Hospitality or related field; bachelor's degree preferred, 1-year supervisory experience in a Food & Beverage Restaurant or outlet, experience in a Forbes four or five star rated restaurant is preferred; superior customer/guest service relations experience required, an outgoing personality and knowledge of superior customer service training, superior communication skills and the ability to manage workflow orders while developing positive FOH and BOH relationships, at least 18 years of age, ability to work varying shifts, including evenings, weekends, and holidays, ability to speak English fluently, ability to perform basic mathematical functions, knowledge of and ability to operate Microsoft Office Programs Word, Excel, PowerPoint, etc., proven track record of staff development and retention, interpersonal sound judgment and decision-making skills in directing administrative tasks, using discretion when necessary, understanding the potential impact on the department, ability to lift/push/pull/carry no more than 5-30 lbs, ability to stand continuously for 95%, operate equipment for 15%, kneel for 20%, bend for 50%, climb for 35%, and drive for 0% of their scheduled shift.

Craft a career defined by excellence, growth, and experience. Set within Pennsylvania's Laurel Highlands, Nemacolin brings together luxury-level service, refined hospitality, and a culture where meaningful careers take shape through experience, mentorship, and opportunity. Each role contributes to extraordinary guest and member moments while building a professional journey grounded in craftsmanship, collaboration, and pride. A dynamic rooted in accountability, respect, and innovation encourages professionals to contribute ideas, elevate standards, mentor others, and grow with intention.

Professional development & recognition includes paid training and continuous learning opportunities, leadership development and accelerated leadership pathways, mentorship, coaching, and cross-functional experience, monthly recognition opportunities for associates, leaders, and teams.

Benefits designed for well-being and lifestyle include competitive compensation and attractive 401(k) program, medical, dental, and vision coverage available, paid time off, educational and career advancement support, savings across resort dining, retail, spa, and activities, discounted associate meals, dry cleaning, and uniform services, exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community.

A career at Nemacolin weaves together professional and personalized development, meaningful relationships, and the opportunity to help shape unforgettable experiences for guests, members, and colleagues alike. A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania's Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience. Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.