Care Manager

Care Healthcare of Washington is a leading home care agency dedicated to providing compassionate and comprehensive support to individuals and families across King and Pierce counties. Focused on delivering high-quality, reliable in-home care, the organization has built a reputation grounded in integrity, professionalism and empathy. Committed to supporting diverse communities, Care Healthcare's services aim to empower individuals to lead healthier and fulfilling lives while supporting our team through a collaborative and mission-driven work environment.

Our Puyallup branch is currently hiring a Care Manager to support day-to-day care coordination and ensure quality service delivery for our clients and caregivers. This role is essential to maintaining the smooth operation of services, timely communication, and regulatory compliance.

As a key member of our administrative team, the Care Manager will lead a team of caregivers, coordinate caregiver schedules, monitor care plans and service authorizations, assist with on-boarding, and serve as the main point of contact for client and caregiver support.

• Create and manage caregiver schedules based on client needs and authorized service hours
• Track service logs and make schedule adjustments to ensure continuous coverage
• Ensure accurate tracking of billed hours and compliance with state guidelines
• Serve as the primary liaison for clients, families, and caregivers
• Address scheduling concerns and service issues with professionalism and urgency
• Promote a client-centered and solutions-focused approach in all interactions
• Assist with new client intakes, assessments, and care plan updates.
• Maintain accurate and up-to-date care documentation and service records.
• Monitor service authorizations and ensure timely renewals to remain in compliance.
• Coordinate with the hiring team to support caregiver on-boarding and readiness.
• Communicate caregiver availability and schedule changes with the care team.
• Participate in team meetings and contribute to operational planning and improvements.

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• At least 1 year of experience in healthcare or senior care management.
• Proficiency in Google Workspace, Microsoft Office (Outlook, Word, Excel) and comfortable with digital systems.
• Strong time management and decision-making abilities.
• Exceptional leadership, communication, organization, and problem-solving skills.
• Fluent in English (spoken and written).
• Ability to manage multiple priorities in a fast-paced environment

• Experience working with older adults or individuals with disabilities in a care-giving or healthcare setting.
• Experience with scheduling systems.

• Medical, Dental, Vision and Prescription Insurance
• 401k
• 11 Paid Holidays
• Supportive and mission-driven team environment
• Leadership Development and career growth opportunities

Join our team! Submit your application now to be part of a growing, values-driven agency at Care Healthcare of Washington.

Care Healthcare of Washington is an equal opportunity employer.