Inside Sales Lead

Your Responsibilities Include:

• Providing direct assistance to customers by expediting complicated sales and customer requests (specialized equipment requests, receiving escalated customer complaints, and assisting in resolution)
• Requesting warehouse assistance in locating and delivering products and service department assistance in the preparation of equipment
• Reviewing quotations and pricing-related issues and ensuring compliance with pricing policies
• Ongoing training and responsibilities in order to become a go-to resource for Inside Sales Associates
• Overseeing and maintaining a clean and organized sales floor (fronting, pricing, and stocking sales shelves for product displays and work areas, etc.)
• Leading in-store events (physical inventories, sales meetings, trade shows, special sales, etc.)
• Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting any suspicious activity
• Duties and responsibilities of Inside Sales Associates
• Opening and closing the store as assigned
• Completing related tasks as assigned

You'll Need:

• 2+ years of sales and/or customer service experience
• Strong computer skills and ability to learn new software
• Proven communication skills
• To be able to work a rotating Saturday shift

We'd Love if You Have:

• Some knowledge of tools and equipment
• Previous retail or customer service leadership experience

Physical Requirements:

• Lift up to 50 lbs.
• Stand on a hard surface for the majority of your shift
• Frequently push, pull, squat, bend, and reach

*Employment offers are contingent on a drug screen and background check.

Acme Tools is an equal opportunity employer.