Medical Support Assistant (AdvUS Department of Veterans Affairs • Syracuse, New York, United States

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Medical Support Assistant (Adv

US Department of Veterans Affairs

Syracuse, New York, United States

Syracuse, New York, United States

Über

Job Title Advanced Medical Support Assistant Duties Help Successful performance in this position requires knowledge of medical terminology, administrative and department procedures for the management of records and forms, information security and exchange, management of reports and data, scheduling of patient appointments, telephone care, and public relations/customer service. Analytical ability, judgment, discretion, and dedication to customer service are required daily to carry out the functions of this position Assignments at this level include but are not limited to:
Receives and relays incoming and outgoing telephone messages. Checks patients in and out from appointments. Schedules return to clinic orders Set up clinic paperwork Process faxes, scanning, and printing of documents Directs patients to other areas of the hospital Changes and reschedules clinics Greets patients when presenting Cancels and reschedules appointments The Advanced MSA contacts patients, VA Medical Center staff, and community medical staff daily. This front-line contact will affect the perception of the quality of healthcare services provided by the VA. A high degree of tact and diplomacy is required when dealing with Veterans who may have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment. A caring, compassionate, and sensitive manner is essential when explaining procedures to Veterans and family members, both in person and on the phone. When consults are in a "scheduled status", the Advanced MSA will: Review the Vista Image Display to determine, If the records have previously been received; confirm care has been received; request corresponding documentation for scheduled care; and complete outstanding consults. The work involves discussion with patients or their representatives to collect data for administrative processing, making referrals, scheduling, coordinating and monitoring return appointments for outpatient and inpatient treatment in compliance with VHA scheduling directives and HIPPA regulations.
Other duties as assigned. Work Schedule: 7:30am - 4:00pm. Rotating weekends and holidays. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 21N19A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Syracuse, New York, United States

Sprachkenntnisse

English

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