Applications Systems Analyst II - EHRADepartment of Information Technology • Raleigh, North Carolina, United States

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Applications Systems Analyst II - EHRA

Department of Information Technology

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Über

About the Division The Department of Information Technology Services (DIT) Enterprise Applications team is responsible for the enterprise applications platforms used to provide services to all state agencies, personnel and citizens; these include ServiceNow, Office 365, Electronic Digital Signature, content management, database, and middleware services. The team mission is to provide secure, responsive, agile, and cost‑efficient services to our customers, enabling them to better serve the citizens of North Carolina. ServiceNow team within the DIT Enterprise applications is responsible for maintaining and administering the ServiceNow platform that is used by DIT and other state agencies to automate and aid in the automation of business tasks. Salary and Employment Type Salary Range: $81,504 - $122,256. This position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act. The role may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but requires weekly onsite work. Key Responsibilities Collaborate with business analysts, IT teams, and end‑users to gather and document requirements for new ServiceNow functionalities. Administer the ServiceNow platform to ensure a robust and secure environment. Work closely with the Platform Owner, other members of the ServiceNow team, and software vendors to plan and implement enhancements and upgrades to software applications, infrastructure, and services. Engage in the entire development process, including specification, workflow analysis, workflow diagrams, data modeling, troubleshooting, documentation, and quality assurance. Analyze, design, code, troubleshoot, test, implement, maintain, and support ServiceNow applications and associated system reports. Create seamless integrations between ServiceNow and other systems for efficient and effective IT service delivery, using various integration options including REST web services. Research and stay informed about technological changes and collaborate with team members to determine their impact on existing application and service standards and architectures. Review existing functionality and processes to identify areas for improving scalability and performance. Understand business functions and system needs to develop, implement, and support solutions that meet business specifications. Provide technical support by troubleshooting issues from customers across technical and functional teams. Work closely with DIT and other agency customers to address concerns, gather requirements, provide guidance on best practices and shared policies, and coordinate changes and maintenance activities. Create and use complex database queries to generate reports that support business customers. Knowledge, Skills, and Abilities / Management Preferences Demonstrated experience performing application development in a large‑scale software environment including requirements gathering, applications analysis and design, feasibility analysis, cost analysis construction, implementation, testing, debugging, and documentation. Demonstrated experience working with and configuring ServiceNow suite applications such as ITSM (incident, problem, change and knowledge management), HRSD, CSM or any ServiceNow application. Demonstrated experience creating integrations between large IT systems like ServiceNow and other systems using REST and other technologies. Minimum Education and Experience Bachelor’s degree in computer science or an IT related field or related technical degree from an accredited institution and two years of experience in business application consulting or development. Associate degree in computer science or an IT related field from an accredited institution and three years of experience in application consulting or development. High School or General Educational Development (GED) diploma and six years of experience in business application consulting or development, or an equivalent combination of education and experience. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
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Raleigh, North Carolina, United States

Sprachkenntnisse

English

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