Sales Coordinator
Parker Flavors
- Baltimore, Maryland, United States
- Baltimore, Maryland, United States
Über
401(k)
Dental insurance
Health insurance
Paid time off
Profit sharing
Tuition assistance
Vision insurance
Job Summary The Sales Coordinator is responsible for the support of the sales process and the fundamental steps of customer service, from onboarding a new customer to the reoccurring order. This role assists the sales team in growing the customer base and following through on business leads. The Sales Coordinator provides departmental support, reports, and presentations. Additionally, this individual supports fellow sales team members, the front office, and special projects.
Sales & Marketing Support
Onboard new customers utilizing customer service processes and procedures
Manage (receive, accurately enter, and confirm) purchase orders (POs)
Communicate with customers regarding the status of POs
Maintain order board to oversee order timelines and effectively communicate updates
Coordinate with Production for timely processing and shipment of orders
Process invoices for UPS and prepaid credit card payments
Field and resolve customer concerns and feedback
Enter leads into Customer Relationship Management (CRM) system
Engage customer accounts to maintain relationships and support sales growth
Prepare and coordinate sample shipments to customers
Facilitate and document price quotations as needed from sales team
Generate monthly sales reports and presentations
Assist with marketing materials and trade show logistics
Support travel planning for Sales team and CEO
Office Support
Greet visitors
Answer phone, screen and direct calls, & sort mail as necessary
Maintain order/tidiness in front office
Order office supplies as needed
Assist with corporate events
General
Support continuous improvements to enhance processes, increase efficiency, and reduce waste
Perform other related duties assigned by management
Job Qualifications Education
Bachelor’s degree preferred (technical or business degrees is ideal)
Experience
2 or more years in manufacturing environment (food or flavor manufacturing preferred)
2 or more years in customer service in a business-to-business environment
Proficient in QuickBooks (Enterprise preferred) or other MRP software
Familiarity with CRM systems
Experience using MailChimp or similar marketing campaign platforms
Experience or training in Safe Quality Food (SQF) quality regulations
Skills
Excellent communication skills and a focus on advocacy for customers, conflict resolution and strong interpersonal skills
Critical thinking, organizational, and time management skills with ability to efficiently prioritize tasks, resolve issues, and meet customer requests
Detail-oriented with ability to follow verbal, written, and standard operating procedure (SOP) instructions
Basic Excel functions such as using formulas, performing calculations, creating reports, and using conditional formatting
Competency in Microsoft Office suite (SharePoint platform preferred)
Perform calculations quickly and accurately
Conduct oneself in a professional manner
Author SOPs and document processes
Physical Requirements
See, smell, and taste products occasionally (Note: Some products may contain allergens [milk, peanuts], alcohol, and/or sulfites.)
Lift and carry up to 30 pounds occasionally
Remain stationary at desk and use computer sporadically throughout workday
Possess general vision, hearing, speech, and ideally color perception abilities
Stand; walk; sit; reach with hands and arms; use hands to handle or feel objects, tools, or controls regularly
Climb ladder and mobile staircase, balance, kneel, and crouch occasionally
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.