Senior Technical Business AnalystMastery Logistics Systems, Inc. • Lake Forest, California, United States
Senior Technical Business Analyst
Mastery Logistics Systems, Inc.
- Lake Forest, California, United States
- Lake Forest, California, United States
Über
Mastery is the cloud-based TMS built for everyone who moves freight — shippers, carriers, private fleets, and brokerages — all operating in one platform. The systems they connect to are anything but simple: APIs, EDI feeds, third-party vendors, and event-driven data streams all have to work together reliably, every day.
As our Senior Technical Business Systems Analyst, you'll own the technical depth of that integration work. You'll lead discovery and solution design with clients, troubleshoot complex system behavior, and bridge the space between what Engineering builds and what customers actually need. This is a hands‑on role — you'll be reading logs, tracing service interactions, challenging architectural assumptions, and producing artifacts that reflect how systems behave in the real world, not just on a whiteboard.
WHAT YOU'LL OWN Integration Design & Delivery
Lead end-to-end integration solutioning across API, EDI, and event-driven architectures — from requirements through go-live and stabilization
Design cohesive integration strategies that reconcile client systems, Mastery's platform, and third-party vendors into a single, scalable approach
Drive proof-of-concept and validation efforts early, surfacing edge cases (race conditions, data inconsistencies, latency issues) before they reach production
Build and maintain architectural artifacts — system diagrams, data flow maps, integration patterns — that reflect real system behavior
Client Engagement & Technical Advisory
Lead deep technical discovery with clients, synthesizing their requirements, existing architectures, and third-party constraints into a clear integration path
Translate complex system behavior into plain-language narratives that both technical and non-technical stakeholders can act on
Guide clients through technical decisions — trade-offs, root causes, and recommended paths — with the credibility of someone who has done the investigation themselves
Own continuity across the implementation lifecycle , ensuring nothing falls through the gap between design, engineering, and client outcome
Cross-functional Alignment & Institutional Knowledge
Act as the connective tissue across Product, Solutions, and Implementations — keeping design intent, technical execution, and client expectations aligned
Independently validate and challenge assumptions across Engineering, Product, and external partners to ensure solutions are sound before they’re built
Build repeatable knowledge by documenting integration patterns, failure modes, and debugging approaches so the team gets faster with every implementation
WHAT YOU BRING Technical Foundation
Hands‑on experience with APIs, EDI, and event-driven architecture (Kafka or similar)
Working knowledge of JSON, REST, OAuth 2.0, GraphQL, and SQL
Practical experience in microservices environments — you understand race conditions, latency, and data consistency challenges from having debugged them
Proficiency with observability and debugging tools (e.g., New Relic) and cloud/container environments (e.g., Azure)
Ability to read logs, trace service interactions, and investigate system behavior independently
Domain & Interpersonal
Background in transportation, supply chain, or TMS environments — you understand the domain's integration complexity, not just the technology
5+ years in a technical BA, systems analyst, or implementation engineering role
Track record of working directly with clients on complex, multi-system implementations
Ability to shift fluently between strategic design and operational detail without losing either
Strong communicator — equally clear in an engineering standup and a client executive briefing
HOW YOU'LL KNOW YOU'RE SUCCEEDING
Integrations go live on schedule, are stable in production, and don't require re-work
Clients describe you as the person who "gets it" — technically credible and easy to work with
Engineering and Product teams trust your requirements and architectural artifacts without needing to re-validate them
The team's next implementation is faster because of documentation and patterns you created
BENEFITS We don't do "bare minimum" here — not in the product, not in the culture, and definitely not in how we take care of our people. Mastery's benefit package is built to give you real coverage, real flexibility, and real peace of mind.
Comprehensive health coverage so you can focus on the work, not the what-ifs.
Company-paid life insurance at 1× your salary, plus AD&D and additional voluntary coverage options.
Legal assistance and employee support programs — for life's messier moments, big and small.
401(k) with 4% Match We invest in the platform and in your future. Save for retirement with a competitive company match.
Manage your life and your schedule. We trust you to do great work and take the time you need to recharge.
Giving Back — St. Jude Children's Research Hospital Our philanthropic partner is St. Jude Children's Research Hospital. Because doing good work and doing good in the world aren't mutually exclusive.
Robust benefits. Real flexibility. A team that has your back. That's the Mastery standard.
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Sprachkenntnisse
- English
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