Restaurant Leader

We are looking for someone who can motivate, lead and train others as well as model and coach excellence to achieve positive results. This is a "hands-on" leadership opportunity designed to give you a career in the most highly esteemed restaurant chain in the nation. Leadership is more than a title- it's an opportunity to serve, develop others and help shape a thriving, high-performance team. This is a fast-paced development track designed for high-potential individuals looking to grow with one-on-one mentorship, comprehensive training and increasing responsibility as you progress through the program with a clear roadmap for your professional growth. This is a leadership track with real development, real support and real advancement.

Benefits:

• Earn up to $50,000 per year
• Paid vacation and sick time
• Insurance benefits
• Paid meals
• 50% off discount
• Uniform stipend
• Tuition reimbursement through Operator initiated program
• Scholarship opportunities through Chick-fil-A's Remarkable Futures Scholarships

Restaurant's Top Priorities:

• Serve great food. Show real care. Have fun doing it.
• Be the most caring company in Norfolk
• Be the most caring Chick-fil-A in the Tidewater area
• Cultivate an environment where individuals are positively influenced to do their best
• Maintain a work environment that ensures and promotes food safety, cleanliness and customer satisfaction
• Champion retention and culture through intentional leadership
• Foster and grow restaurant Leaders who will serve the restaurant effectively
• Demonstrate our core values, embrace the Chick-fil-A culture and have a servant's heart

Core Characteristics:

• Have the drive to get results
• Genuinely care for people
• Be a friendly, encouraging team player
• Lead by example and set the tone that others will follow
• Have a servant's heart
• Detailed-oriented
• Is a difference-maker
• Energetic- is ready to step into leadership
• Takes initiative
• Quick learner
• Thrives on feedback
• High emotional intelligence
• Promote positive change
• Driven people-first Leaders
• Takes ownership
• Enjoys growth

Requirements:

• Be over 18 years old
• Have flexible availability- able to work at least 8 hours shifts (up to 45 hours per week minimum) and be able to open or close the restaurant, per scheduling. Must be able to work Fridays and Saturdays.
• Proven and previous leadership experience required
• Must be reliable and on time
• Present yourself professionally to include appearance, a respectful behavior and integrity
• Work efficiently in a fast-paced, high-volume environment with a sense of urgency
• Be able to effectively communicate to your Team, other Leaders, Directors and Operator.
• Demonstrate the ability to train others
• Maintain a positive working relationship and treat all employees of the restaurant with respect
• Work in a Team environment with shared ownership and responsibility
• Demonstrate the ability to work in all positions and lead from a position, if needed
• Respectfully provide feedback and direction
• Calm under pressure and confident in decision-making
• Has a teachable persona

Responsibilities (expectations, but not limited to):

• Support Senior Leadership in operation execution including daily set-up, catering and facility coordination
• Oversee cash handling
• Answer phone
• Lead Team with best practices and adhere to all restaurant policies themselves
• Communicate Team Member performance to Directors for appropriate handling
• Address and solve guest issues
• Ensure that products and guest experience are consistent with our brand, culture and standard of excellence
• Assist in training of new hires
• Oversee cleanliness through daily walkthroughs in a high expectation environment
• Set and manage goals with Team Members and Leaders
• Build a culture others want to follow
• Reinforce expectations and drive accountability
• Assist in evaluations

What You'll Learn (to include, but not limited to):

• Chick-fil-A and Restaurant culture standards
• Operational systems for front of house and back of house
• Labor management
• Food safety
• Inventory
• Shift control
• Leadership communication
• Team motivation and conflict resolution
• Business metrics like food/labor cost and guest satisfaction scores
• Training tactics
• How to identify and solve operational bottlenecks

• Weekend availability

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Employee discount
• Paid training