Assistant Manager, Retail Photo Services

Dutch Wonderland - Lancaster, PA 17602

Salary Range $18.00 - $18.00 Hourly Position Type Seasonal Job Shift Day Education Level 4 Year Degree Travel Percentage None

Work doesn't have to be boring, come have fun with us!

VENU+ is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs, photo capture services, and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team.

Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition.

Enjoy great benefits!

Available time off: Paid holidays

Benefits: 401(k) retirement plan with employer match (Roth and Traditional Options), pet insurance

As an Assistant Manager, Retail Photo Services at VENU+, you will play a crucial role in ensuring the smooth operation of our business. From managing staff and schedules to coordinating events and providing exceptional customer service, this is an incredible opportunity to make a positive impact on our customers' experiences.

• Establish and maintain positive and successful relations with venue B2B clients
• Ensure proper staff scheduling are being completed and communicated on-time
• Champion exceptional guest service and persuasive upselling tactics with front line staff
• Manage complete and accurate reporting according to company policies and procedures
• Analyze daily sales activity and reports, creating action plans for continued growth for site
• Coach and develop staff in both proper photo capture techniques and upselling sales tactics
• Ensure staff follow venue safety rules and are working in a safe manner as per policy standards
• Foster a constructive and collaborative atmosphere while upholding our fundamental values and policies
• Maintain/oversee site cleanliness, employee uniform, and guest service delivery exceed company and location standards
• Maintain a safe working environment, by reporting dangerous/suspicious items or persons to venue management
• Protect company confidential data and ensure secure areas are always locked, this includes company computers containing sensitive data, safes and filing cabinets
• Assist with all functions within a photo location in compliance with VENU+ policies and procedures
• Assist in other tasks, duties, or projects as assigned by management

Requirements

• High school diploma/GED
• Excellent written and verbal/interpersonal communications skills
• 1+ years of leadership experience in theme park, hospitality, retail management or another environment with a strong customer focus background
• Ability to lead, motivate/mentor, communicate, and generally interact with people in a positive way
• Professional, energetic, and positive attitude with strong organizational and problem-solving skills
• Ability to analyze results, plan, make good decisions, and take responsibility
• Able to work in outdoor/indoor environments
• Reliable transportation for travel within assigned region
• Working knowledge of computers and applications (Word, Excel, Outlook)
• Flexible scheduling including nights, weekends, and holidays