Bilingual Associate Director

Oversee and implement MAPs (Motivation, Accountability, Performance) for CMs, ensuring sales goals are met. Plan and execute sales and operational training during store visits, focusing on underperformance and sales growth. Develop CMs through shadowing opportunities for MAP and Velocity execution. Lead and execute monthly RSM meetings, Rally Calls, underperformer training, and quarterly All Hands meetings. Monitor daily sales activities, marketing, and task completion. Review and ensure execution of new sales items (e.g., Hoopla, PROMO rundown, SPIFs). Review incentive plans and provide performance coaching during store visits.

Monitor store opening processes and ensure operational compliance (CPOG, demos, merchandising). Conduct periodic accessory and phone counts, ensuring inventory accuracy. Complete operations checklists and follow up on open tickets. Audit cash handling procedures and monitor store hours.

Manage employee scheduling to ensure adherence and policy compliance. Oversee staffing, recruitment, and employee performance reviews. Provide weekly staffing updates and manage ADP employee changes.

Communicate sales updates, daily tasks, and performance via GroupMe. Conduct store visits to monitor performance and provide coaching. Prepare weekly agendas, manage after-hours issues, and submit expense reports. Recognize and motivate employees to enhance morale.

Experience in retail management, with a focus on sales, operations, and personnel development. Strong leadership, coaching, and team development skills. Excellent communication and organizational skills. Ability to manage multiple priorities and locations effectively.

Must have the ability to travel locally on a weekly basis to conduct store visits. Must have availability to work a full-time schedule which may include evenings, weekends, and holidays as needed. Must have strong interpersonal, communication, and organization skills. Must be able to endure moderate physical activity; requires handling of average-weight objects up to 30 pounds or standing for long periods of time.