Desktop Support Technician
Solugenix Corporation
- Houston, Texas, United States
- Houston, Texas, United States
Über
The Desktop Support Technician will provide hands‑on, white glove support to corporate users, remote employees, field users, and support teams as new devices, Microsoft 365 services, identity/access processes, collaboration tools, endpoint security, and support procedures.
Key Objectives
Deliver a smooth experience for corporate and remote employees.
Provide white glove support for new laptops, logins, applications, peripherals, collaboration tools, and basic connectivity. Assist with device preparation, validation, inventory, and readiness checks.
Support floor-walking, triage, troubleshooting, and escalation.
Stabilize the end‑user computing environment during the post‑cutover hyper‑care period.
Capture common issues, resolutions, and user feedback to improve support processes.
Responsibilities
Assist with laptop staging, imaging/enrollment validation, asset tracking, peripheral readiness, spare device preparation, login testing, MFA readiness, user setup validation, quick reference documentation, and Houston office workstation readiness.
Provide white glove support for laptop handoff, first login, MFA setup, Outlook, Teams, OneDrive, SharePoint, printers, monitors, docks, peripherals, mobile access, remote users, executives, walk‑up support, and floor‑walking. Triage and elevate unresolved issues through the Day‑1 command center.
Continue user support, resolve open issues, support remote users, perform device swaps, troubleshoot recurring problems, document fixes, reconcile asset inventory, improve support materials, and transition recurring issues to steady‑state support teams.
Desired Skills & Experience
Windows endpoint support: Windows 10/11 troubleshooting, device setup, imaging, updates, profiles, and local hardware support.
Microsoft 365 Outlook, Teams, OneDrive, SharePoint, Office apps, licensing basics, and common user issues.
Microsoft Intune / Autopilot Device enrollment, compliance status, application deployment awareness, and troubleshooting.
Entra ID / Azure AD Basic identity, MFA, password reset, account access, and group/license troubleshooting.
Hardware supports Laptops, docks, monitors, headsets, webcams, printers, scanners, and conference room equipment.
Remote support: supporting users by phone, Teams, remote assist tools, and ticketing systems.
Ticketing / ITSM: logging incidents, documenting resolution steps, escalating issues, and tracking trends.
Executive support: Professional, discreet, calm, and polished support for senior leaders and high‑priority users.
Cutover / migration support experience: supporting device refreshes, Microsoft 365 migrations, office moves, carve‑outs, or Day‑1 transition events is strongly preferred.
Pay Range for CA, CO, IL, NJ, NY, WA, DC $25/hour to $35/hour. Starting rate of pay offered may vary depending on factors including but not limited to position offered, location, education, training, and/or experience.
Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about a conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
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Sprachkenntnisse
- English
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