Customer Application Content SpecialistAmphenol Communications Solutions • Santa Clara, California, United States
Customer Application Content Specialist
Amphenol Communications Solutions
- Santa Clara, California, United States
- Santa Clara, California, United States
Über
Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. We design and manufacture a wide range of innovative connectors and cable assemblies for servers, storage, data centers, mobile, RF, networking, industrial, business equipment, and automotive.
Position Customer Application Content Specialist
Overview The Customer Application Content Specialist is responsible for enabling HSIO OverPass customers to achieve maximum value from our products and services by supporting a seamless customer journey through high‑quality technical education and application enablement. The role designs, writes, and produces clear, accurate, and engaging technical content that helps customers, partners, and internal teams correctly install, handle, operate, and troubleshoot HSIO CN products.
Key Responsibilities
Author and maintain technical training documentation, including installation guides, handling procedures, troubleshooting guides, and best‑practice manuals.
Create structured training decks and learning materials aligned with product specifications and use cases.
Own the end‑to‑end creation of CAD‑based visual and animated learning assets, including 3D animations, from concept and storyboard through production, review, and release.
Design and produce video tutorials, visual walkthroughs, and demonstrations that support product installation, usage, and diagnostics, incorporating CAD‑based and animated visuals where appropriate.
Develop storyboards, scripts, and supporting visuals to effectively explain product design intent, assembly and mating sequences, handling risks, and application constraints.
Support the development of structured training curricula and modular learning paths for customers and internal teams; ensure consistency and reusability across training assets.
Partner with Engineering, NPI, Product Management, Quality, and Customer Success Enablement Engineers to gather technical input, validate content accuracy, and develop application and training materials that support NPI and product ramp phases.
Capture and synthesize customer and CM feedback, lessons learned, and application challenges into structured content and preventive guidance to inform internal teams and future training materials.
Incorporate product changes, lessons learned, and customer feedback into training materials; maintain version control and content standards across all training assets.
Support Customer Application Enablement Engineering by providing high‑quality, ready‑to‑use training assets for workshops, onboarding, and customer engagements.
Attributes
Technical Curiosity: Demonstrates a strong desire to understand how products work and why.
Clarity & Precision: Communicates complex information clearly, accurately, and consistently.
Quality Mindset: Maintains high standards for technical accuracy, consistency, and usability.
Creative Thinking: Applies visual storytelling and modern learning techniques to technical topics.
Collaboration: Works effectively with engineering, operations, and customer‑facing teams.
Ownership & Accountability: Takes end‑to‑end responsibility for content deliverables.
Adaptability: Thrives in a fast‑paced, evolving product and technology environment.
Key Competencies
Technical writing and documentation expertise.
Ability to translate engineering concepts into learner‑friendly content.
Visual communication and storytelling skills.
Video scripting and multimedia content development.
CAD‑based technical visualization, including creation of 3D animated learning content.
Strong organizational and project management skills.
Attention to detail and content consistency.
Qualifications & Experience
Bachelor's degree in Electrical Engineering, Mechanical Engineering, Technical Communications, Instructional Design, or a related field.
5+ years of experience in field service, technical support, hands‑on engineering roles, and/or the creation of technical training deliverables for mechanical designs, connectors, electronics, or other high‑tech industries.
Ability to work directly with engineers and subject‑matter experts to extract, validate, and translate technical information into effective learning content.
Proven ability to structure and produce high‑quality technical documentation, presentations, and video‑based learning assets for professional training and application enablement.
Demonstrated experience creating CAD‑derived visual or animated learning content, including 3D animations, for technical training or application guidance.
Strong understanding of manufacturing processes and quality considerations, with the ability to reflect best practices and risk‑mitigation guidance in training materials.
Experience maintaining training content across product revisions, with attention to version control, consistency, and accuracy.
Strong written and visual communication skills, with the ability to simplify complex engineering concepts for diverse audiences.
Willingness and ability to travel domestically and internationally as required to support business needs, including occasional short‑notice travel.
Compensation & Benefits The base salary range for this position is $110,000–$150,000. In determining rate of pay, Amphenol considers a variety of nondiscriminatory factors, including but not limited to geographic location, relevant industry experience, qualifications, skills, and education. The compensation package includes participation in a comprehensive benefits program with medical, dental, and vision benefits effective day 1, vacation, sick leave, personal days, paid holidays, life insurance, short/long‑term disability, and a matching 401(k).
Equal Opportunity Employer Amphenol is an “Equal Opportunity Employer” – Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at https://www.amphenol-cs.com/.
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Sprachkenntnisse
- English
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