Desktop Support Specialist

TechHuman

Jacksonville, Florida, United States

Jacksonville, Florida, United States

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Über

As a Desktop Support Technician you will be the "face of IT" for a team supporting 800+ users (25 on-site, 800 remote). This role is transitioning to a high-visibility "Walk-up Bar" model. We are looking for a friendly, coachable, and tech-savvy professional who thrives on in-person interaction and remote troubleshooting.
Responsibilities
Provide onsite and remote desktop support for Windows users
Troubleshoot hardware, software, O365, Exchange, and endpoint issues
Support walk-up IT requests and ticketed issues (Jira Service Desk)
Assist users with varying technical skill levels (including hands-on support)
Perform basic Intune tasks (user/group lookups, remote sessions, endpoint support)
Maintain professional, customer-service-oriented user interactions
Must Haves
Hands-on Windows desktop support experience
Microsoft Intune experience (required; surface-level acceptable)
O365 / Exchange support experience
Strong customer service and communication skills
Coachable, teachable personality; team-first mindset
Comfortable supporting non-technical and executive users onsite
Nice-to-Haves
Jira Service Desk experience
Active Directory Experience
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Jacksonville, Florida, United States

Sprachkenntnisse

English

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