Partner Services Manager

Role Overview As the Partner Services Manager, you play a pivotal role in ensuring that our Small Business Partners consistently uphold their contractual commitments across various markets. Your responsibilities include managing operational integrity, maintenance efficiency, and overall network performance. By establishing performance benchmarks and implementing improvement strategies, you directly enhance the Rider experience and maintain the highest quality of service.

Key Responsibilities:

• Contract Compliance: Ensure Small Business Partners meet their contractual obligations in serving clients.
• Operational Integrity: Manage the overall performance and reliability of our transportation network.
• Performance Metrics: Establish benchmarks and track performance to drive continuous improvement.
• Emergency Preparedness: Coordinate responses and prioritize actions during critical situations.
• Fleet Compliance: Direct and oversee fleet maintenance protocols, meticulously managing both scheduled and emergency maintenance.
• Stakeholder Communication: Liaise with Operators, Clients, and Network Quality Control.

Requirements Qualifications:

• Education & Experience: Preferred: Bachelor's degree, or an equivalent combination of education, training, and experience. Required: 2-3 years of experience in Paratransit or TNC network management.
• Language Skills: Required: Proficient written and verbal communication skills. Ability to read and comprehend instructions, correspondence, and memos. Capability to effectively present information in small group settings to customers, clients, and cross-functional teams.
• Technical Skills: Required: Ability to learn and effectively use dispatch software. Proficiency in Microsoft Office Suite, particularly Excel and Teams.

Benefits Why MELINIO Transit: Competitive salary: $52,385.00 - $60,000.00 per year. Full-time position with opportunities for growth. Be part of a diverse and inclusive team that values every member's contributions.