Dieses Stellenangebot ist nicht mehr verfügbar
Technical Applications Scientist (TAS) - Research
BD Mexico
- San Francisco, California, United States
- San Francisco, California, United States
Über
Job Description Role Summary Enable science. Drive adoption. Support success.
At Waters, Technical Applications Scientists are critical to ensuring customers realize the full value of their investment through expert scientific support, training, and workflow optimization. Operating at the intersection of science and customer success, you guide users from onboarding through long‑term success, turning complex technologies into impactful, real‑world outcomes and discoveries.
Role Purpose Ensure successful customer onboarding, new product adoption, and long‑term success by providing technical product training, workflow and assay optimization, and post‑sale technical support that enables customers to achieve their desired outcomes from our technologies and products.
Key Responsibilities
Lead customer onboarding activities to ensure a smooth transition from purchase to implementation
Deliver high‑quality scientific training tailored to customer needs and skill levels
Educate customers on best practices to maximize instrument and application performance
Support initial setup and validation of customer workflows
Provide advanced troubleshooting and technical guidance across applications and workflows
Partner with customers to resolve technical challenges efficiently and effectively
Serve as a trusted scientific resource for ongoing support needs
Escalate complex issues and coordinate with internal teams as needed
Drive product utilization through proactive engagement and education
Advise on customer workflows to improve efficiency and outcomes
Identify gaps and recommend best‑practice solutions
Support customers in achieving measurable success with instruments and reagents
Improve customer satisfaction and retention through consistent engagement
Reinforce the value delivered and ensure customers achieve their intended outcomes
Build strong, long‑term relationships with scientific stakeholders
Support customer success initiatives aligned to business objectives
Identify opportunities to expand usage within existing workflows and applications
Uncover potential needs for additional products, reagents, or capabilities
Partner with Account Managers and Technical Sales Specialists to support business expansion opportunities
Contribute insights that support territory growth strategies
Partner closely with Account Managers, TSS, Service, and Marketing teams to coordinate customer engagement strategies
Provide field feedback to influence product development and training programs
Contribute to a collaborative, team‑based customer success model
Enable customers to achieve desired scientific outcomes
Accelerate customer onboarding and reduce time to productivity
Reduce technical and implementation challenges
Increase product utilization and workflow adoption
Improve customer satisfaction, retention, and long‑term loyalty
Identify and support expansion opportunities within accounts
Qualifications & Experience Required
Bachelor’s degree in life sciences or related scientific field
Demonstrable experience with flow cytometry applications and cell sorting
Ability to troubleshoot complex workflows and technical issues
Proven ability to translate scientific concepts into practical application
Strong training, presentation, and communication skills
Willingness to travel within the assigned territory
Preferred
Advanced degree in life sciences or related scientific field
Experience with spectral flow cytometry and related applications
Experience operating and troubleshooting cell sorters
Experience supporting post‑sale customer training
Familiarity with laboratory workflow optimization and method development
Experience working cross‑functionally in commercial or support environments
Work Environment & Travel
Field‑based role requiring frequent remote and in‑person customer interactions
Travel aligned to customer needs
Compensation Expected compensation range for this role is $95,600.00 - $153,000.00 USD annual. Final compensation will be determined based on experience, skills, and geographic location.
Equal Opportunity Waters is an Equal Opportunity Employer committed to building an inclusive workplace that empowers all employees to thrive.
Primary Work Location USA CA - Milpitas 135
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.