Data Center Hardware Technician
6AM City
- Phoenix, Arizona, United States
- Phoenix, Arizona, United States
Über
Expected to improve current processes and introduce automation with aim towards simplification.
Principal Duties and Responsibilities Must be able to work long shifts including nights and weekends. Must have demonstrated expertise in enterprise hardware installation, troubleshooting and repair in two or more of these areas:
Directly support and complete all scheduled data center MACs (Moves/Adds/Changes) for all tickets, emails & chats.
Hardware installation, including device labeling, power connectivity and network cable connectivity.
Complete hardware support work orders involving hardware, cabling, troubleshooting and break-fix.
Provide smart-hands assistance as required for customers within specified SLA response times.
Maintain a safe and secure operating environment within the data center and report any violations to their immediate supervisor.
Detailed and thorough documentation and record keeping.
Strong working knowledge with server and network hardware/components.
Data center productivity and support tools, applications, and software including but not limited to (Windows, Linux, SSH, RDP, Putty, KVM, IPMI, Terminal, etc.).
Provide vendor and client escorts as needed.
Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a regular basis.
Provide status reporting regarding Data Center service availability, performance, capacity utilization as required.
Knowledge, Skills and Abilities
Must be self-motivated, detail oriented, positive in approach, professional and help create, develop, and implement project process improvement(s).
General knowledge of server/network equipment and software support configurations.
Basic understanding of data center power distribution and data center best practices.
Strong aptitude for independent working environment and high productivity rate.
Must possess proven problem-solving skills, critical thinking skills and the ability to see tasks through to completion.
Must be able to work from a ladder, in confined spaces, lift up to 50 pounds and move up to 75 pounds.
Ability to sit, stand, kneel or squat for long periods of time.
Is comfortable working in a fast-paced environment and multi-tasking
Must be able to see and distinguish different colors, read small print, and hear and recognize audible signals such as server tones.
Qualifications and Education Requirements
Must possess at least a High School diploma or GED equivalency.
Two (2) years’ minimum of data center experience.
Excellent communication and customer relationship skills.
Any server, OS, Network, or data center certifications are a plus.
Must be proficient with Microsoft Word & Excel.
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Sprachkenntnisse
- English
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