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Information Technology Specialist (Weekend Shift)

NurseLine is now IntellaTriage
  • US
    Brentwood, California, United States
  • US
    Brentwood, California, United States

Über

Description The Information Technology Specialist supports the systems and workflows that enable IntellaTriage nurses to deliver after‑hours and 24x7 clinical triage services. Working directly with the Director of IT Operations, this role focuses on user access, Microsoft 365 administration, Level1 support, and hardware logistics for a fully remote workforce. This position is specifically designed to provide strong operational coverage during weekends and extended‑hour support windows. Success in this role is less about deep technical expertise and more about reliability, follow‑through, urgency, and attention to detail in a high‑volume healthcare environment.
Essential Functions
Access & Account Management
Process and track access requests across multiple client healthcare systems
Coordinate with client IT teams to obtain credentials and resolve access issues
Maintain accurate tracking of access status, expirations, and dependencies
Escalate delays that impact clinical operations or nurse readiness
Microsoft365 Administration
Provision and deprovision users in Microsoft365 / EntraID
Manage group memberships and access permissions
Support identity and access workflows across systems
End User Support
Respond to support tickets and provide Level1 troubleshooting
Resolve login, access, and device‑related issues
Escalate complex or recurring issues with clear documentation
Support operational continuity during weekends and after‑hours periods
Onboarding, Offboarding & Hardware
Support onboarding and offboarding for remote employees
Configure, ship, and track laptops and end‑user equipment
Maintain accurate inventory and device lifecycle tracking
Coordinate retrieval, wiping, and redeployment of returned devices
Maintain and improve operational documentation and runbooks
Work Schedule & Location
This position is on‑site in Brentwood, Tennessee.
Schedule
Saturday: 7:00 AM – 7:00 PM
Sunday: 7:00 AM – 7:00 PM
Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Requirements
Reliable and consistent with strong follow‑through
Detail‑oriented with strong organizational habits
Comfortable working within structured processes and repeatable workflows
Able to manage a high volume of requests with accuracy and consistency
Clear and professional communicator, especially with external teams
Calm under pressure and able to prioritize effectively
Self‑motivated with a strong sense of ownership
Interested in building a career in IT operations
Comfortable working extended weekend shifts in a healthcare operations environment
This Role Is a Strong Fit For Someone Who
Is dependable, reliable, and consistent
Thrives in structured workflows and operational environments
Can manage a high volume of requests with accuracy and urgency
Communicates clearly and professionally with internal teams and external healthcare clients
Remains calm under pressure and prioritizes effectively
Takes ownership of tasks and follows through without constant oversight
Is motivated to build a long‑term career in IT operations and healthcare technology support
#J-18808-Ljbffr
  • Brentwood, California, United States

Sprachkenntnisse

  • English
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