Fashion Sales Advisor Elevate Customer Experience
H&M
- Orem, Utah, United States
- Orem, Utah, United States
Über
Part‑time
About the Role As a Sales Advisor, you will be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing support and guidance. You will use your fashion and product knowledge to give customers all the relevant information they need. You will also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back‑of‑house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.
Customer Sales & Profit
Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available.
Engage customers in conversations to provide excellent service.
Guide customers through our fashion trends, stories, and products in all areas of the store.
Effectively promote and sell our products to customers.
Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
Represent yourself and the H&M brand positively during all customer interactions.
Support commercial or operational actions to reach sales targets with the store management team.
Fashion & Trend Awareness
Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
Use your product and fashion knowledge to share relevant information with customers.
Team & Development
Share your service, fashion, and store operations knowledge and skills with colleagues.
Follow all procedures, routines, and legal requirements in all areas of the store.
Give and receive feedback with your colleagues to learn, develop, and support each other.
Participate in relevant onboarding, introduction processes, trainings, and courses for your role and future development.
Retail Operations / Visual & Commercial Execution
Complete the full garment cycle from unpacking and refill to steaming and ensure good garment care.
Operate fitting room and checkout areas according to best practice and processes.
Contribute to a clean and tidy sales floor and back‑of‑house, including stockrooms.
Support garment presentation, execution, and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines.
Ensure good stock levels with replenishment routines on the sales floor.
Maintain best practice for any in‑store OMNI services and in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.).
Support opening and closing of the store.
Follow all H&S guidelines and legal requirements applicable to the role and responsibilities.
Who You Are
Passionate about fashion and everything we create in‑store.
Motivated by giving customers a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented.
Enjoy working in a collaborative and dynamic environment.
Have sales experience in a dynamic and collaborative environment that you can apply to your role.
Experience working with customer service in fashion, retail, or other service‑related industries.
Benefits & Work Environment
Diverse and inclusive workplace that supports employees of all backgrounds.
Access to Colleague Resource Groups (CRGs) for community and networking opportunities.
Inclusivity in the workplace—you are encouraged to be yourself at work.
Global talent community with career growth and aspiration opportunities.
Comprehensive benefits, including health insurance, wellness and family support programs, company match retirement plan, paid leave, and paid time off.
Employee discount on H&M, Other Stories, COS, and other H&M Group brands.
Job Status Hourly, Non‑Exempt
EEOC Code SLS
Compensation Sales Associates Pay Rate $15.00 per hour**
*This job posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
Accommodations We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at recruitment_support@hm.com and use Ask a Question.
Equal Employment Opportunity H&M is a part of H&M Group. At H&M Group, we are determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organization. All diversity dimensions are considered in our recruitment process.
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Sprachkenntnisse
- English
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