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Desktop Support Technician
Dexian
- Knoxville, Tennessee, United States
- Knoxville, Tennessee, United States
Über
Duration: 12 months contract with possible extension/FTE
Shift: 1st Shift, Mon - Fri, 7:30 AM – 4:30 PM CST
Industry: Food and Beverage
Pay Rate: $35.00 - $38.00 per hour on w2
Role Overview
This is a full-time, onsite role in Knoxville, TN (40 hours per week).
The environment supports approximately 6,000 PCs in the field.
Although onsite, the majority of support will be delivered via phone and remote tools, as only a small number of employees are physically located in the building.
Key Responsibilities
Provide day-to-day PC support and break/fix services.
Handle break/fix tickets and provide remote phone and remote desktop support to field locations.
Support and troubleshoot PCs, Laptops, Printers.
Act as a dedicated PC support resource for the organization.
Serves as Tier 2 support and is the second point of escalation from the corporate help desk.
Works closely with Tier 3 teams, including Network teams, Endpoint management teams, Server management teams.
Expected to have experience working in an enterprise computing environment and collaborating cross-functionally to drive issue resolution.
Technical Responsibilities
Image PCs and manage break/fix scenarios.
Handle warranty-related issues and coordinate repairs or replacements.
Stage, configure, and ship equipment to field locations.
Follow up with field sites to confirm resolution and successful deployment.
Asset Management (Cradle-to-Grave)
Role will be heavily involved in the early stages of asset management, including unboxing and loading new machines, tracking and recording serial numbers, ticket creation and documentation, staging and shipping assets, coordinating with sites to retrieve old machines, and decommissioning returned devices.
Tools & Technologies
Remote support tool: Bomgar (experience is a plus).
Experience using MECM Boot Media (as opposed to PXE) is strongly preferred.
Experience & Qualifications
5–8 years of experience in PC / desktop support.
Strong experience supporting enterprise environments.
Certifications are a plus, but not mandatory.
Comfortable working independently while collaborating with larger support teams.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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Sprachkenntnisse
- English
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