Information Technology Application Support AnalystRegions Bank • Hoover, Alabama, United States
Information Technology Application Support Analyst
Regions Bank
- Hoover, Alabama, United States
- Hoover, Alabama, United States
Über
Primary Responsibilities
Obtains information on application design and functionality to propose solutions to end users
Responds to client inquiries concerning software operation and troubleshoots system software and operator complications
Monitors routine and critical processes and workflows to proactively identify problem trends
Assists with application implementations and configuration
Performs root cause analysis and provides technical solutions to production related application errors
Performs application testing in various environments
Deploys service releases, patches, requests, and customizations which may include regulatory and compliance mandatory dates
Resolves complex problems or issues
Oversees multiple processes and may act as procedural expert regarding policies, guidelines, or processes
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
May act as lead to less experienced associates
May act as subject matter expert (SME)
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
Requirements
Bachelor's degree in a related field and seven years of related experience
Or Associate's degree in related field and nine years of related experience
Or High School Diploma and eleven years of experience
Skills and Competencies
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to communicate technical problems and solutions to non-technical users
Excellent written and verbal communication skills
Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target Minimum: $105,056.60 USD
50th Percentile: $134,270.00 USD
Incentive Pay Plans: Opportunity to participate in the Long Term Incentive Plan.
Location Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans
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Sprachkenntnisse
- English
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