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Desktop Support Specialist II
CPM Animal Feed & Oilseed Solutions
- Blaine, Minnesota, United States
- Blaine, Minnesota, United States
Über
Position Summary The Desktop Support SpecialistII provides advanced end‑user support across CPM’s global enterprise, ensuring reliable system performance and a consistent technology experience for employees worldwide. This role operates within Corporate IT and supports all CPM sites, business units and functions, with a strong focus on enterprise standards, security and global alignment. This position requires an independent, service‑oriented professional with strong technical expertise who can effectively support users across regions and time zones while contributing to company‑wide IT initiatives.
Key Responsibilities Advanced End‑User Support
Provide TierII technical support for complex hardware, software and connectivity issues
Diagnose and resolve escalated issues involving operating systems, devices, peripherals and enterprise applications
Perform root cause analysis and ensure issues are fully resolved and documented
Device & User Setup
Configure, image and deploy user workstations and peripherals (monitors, docking stations, printers, headsets, etc.)
Ensure devices are compliant with CPM standards and ready for productive use
Hardware & Software Management
Maintain and validate hardware functionality
Install, configure and support enterprise‑standard software in alignment with Corporate IT specifications
User Account Administration
Provision and manage user environments
Add, modify and disable user accounts in Active Directory and Office365 following established CPM controls and processes
Security & Compliance
Enforce CPM IT security and data privacy standards
Support license management and ensure systems remain compliant with corporate policies
Documentation & User Enablement
Create and maintain technical documentation, procedures and user guidance
Support user adoption of new tools, systems and enterprise initiatives
Project & Global Support
Participate in cross‑site and enterprise‑wide IT projects, including acquisitions and site assessments
Coordinate with local site contacts while maintaining alignment with corporate IT direction and standards
Required Skills & Competencies
Strong working knowledge of computer hardware, peripherals, operating systems and enterprise software
Solid understanding of networking fundamentals
Proven ability to troubleshoot complex technical issues independently
Strong organizational skills with consistent follow‑through
Clear and professional communication across regions and time zones
Ability to manage multiple priorities in a global support environment
Enterprise‑first mindset with strong ownership and accountability
Qualifications
Bachelor’s degree in Computer Science, Computer Engineering or a related field preferred
Equivalent experience, including military technical training or hands‑on IT support experience, will be considered
Prior experience in a desktop or end‑user support role strongly preferred
Work Style Expectations
Operate as a centralized Corporate IT resource supporting CPM globally
Maintain a consistent focus on enterprise standards rather than local site preferences
Demonstrate high ownership from issue intake through resolution
Trusted to work independently with minimal day‑to‑day supervision
What We Offer
Comprehensive health, dental and vision insurance
401(k) retirement plan with company match
Generous paid time off, including vacation days and holidays
Professional development opportunities such as tuition reimbursement and certification programs
Wellness benefits including gym membership discounts and mental health support
Employee appreciation events
Starting Salary Range $50,000 - $55,000 annually
This position is not eligible for employment visa sponsorship now or in the future.
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Sprachkenntnisse
- English
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