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Business Analyst II
Fairfax County
- Fairfax, Virginia, United States
- Fairfax, Virginia, United States
Über
This role is ideal for a detail-oriented problem solver who enjoys improving business processes, supporting end users, and helping drive technology solutions that keep county facilities operating efficiently and safely.
Under the general supervision of the Management Analyst III, plays a key role in supporting all IT systems used across FMD. Collaborates with internal teams, the Department of Information Technology (DIT), and service vendors to ensure our applications are effective, reliable, and aligned with operational needs.
Helps evaluate software solutions; support requirements gathering, improve business workflows, and contribute to the design, testing, and maintenance of department systems. Also provides direct technical support, responds to urgent system needs, and maintains critical agency resources such as the internal SharePoint site.
Key Responsibilities
Assists with analyzing, developing, implementing, and maintaining automated systems that support FMD operations
Acts as a liaison between end users, technical teams, and vendors to resolve system issues
Gathers business requirements, evaluate process improvement opportunities, and support project planning
Participates in application design, testing, documentation, and ongoing maintenance
Troubleshoots system and data issues, escalating when needed
Researches software capabilities and industry technology trends to support department planning
Tracks and manages requested changes and enhancements
Applies county IT security policies and ensure compliance with standards
Supports production system emergencies and assist with root cause analysis
Maintains the department’s internal SharePoint site and ensure content accuracy
Note: This position is Essential Service Personnel.
Knowledge and Skills
Knowledge of departmental operations, processes, and procedures
Knowledge of capabilities of information technology software, hardware, and network communication technology
Knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand alone environments
Knowledge of effective processes, methods, techniques to analyze and evaluate business operations
Ability to analyze and evaluate administrative processes and procedures for automation purposes
Ability to conduct research into new information technology
Ability to train employees in the use of hardware and software
Ability to prepare user manuals
Ability to translate technical terminology into terms understandable to management and employees
Ability to establish and maintain effective business relationships
Minimum Qualifications Any combination of education, experience, and training equivalent to the following: Bachelor's degree in business, computer science or a field related to the department where the information technology services are being used; plus two years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform or a related system.
Certificates and Licenses Required
Valid driver's license
Necessary Special Requirements The appointee to this position will be required to complete a criminal background check and driving record check to the satisfaction of the employer.
Preferred Qualifications
Demonstrated experience analyzing business processes, requirement gathering, design solutions and performing system administration for IT systems within a public sector environment.
Experience analyzing facilities management business processes for applications in facilities management automated systems.
Experience training users on automated systems with strong customer service skills with the ability to engage internal and external customers, as well as senior level leadership, in a friendly, service-oriented, and professional manner while providing technical guidance and support.
Experience translating business processes into system workflows/requirements.
Experience using a range of technical tools specifically MS SharePoint, MS Excel, SQL Server, Smartsheet, ServiceNOW, FOCUS, MS Power Apps, and Power BI
Proven ability to work independently and collaboratively; skilled in establishing and maintaining effective working relationships.
Extensive experience with software solutions such as Smartsheet, ServiceNow, MS Excel and/or SAP (FOCUS).
Experience performing data analysis and developing reports and dashboards for senior leadership using tools such as Power BI, Smartsheet and Excel.
Physical Requirements Employee may be required to lift up to 15 lbs. (all duties). Job is generally sedentary in nature, however, visual acuity is required to read data on computer monitor, incumbent must be able to operate keyboard driven equipment. Must be able to lift, bend, stoop, feed large paper into plotter etc. Must communicate with others by telephone, cell phone and text, email, Microsoft Teams. All duties performed with or without reasonable accommodations.
Selection Procedure Panel interview and may include exercise.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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