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Senior Workforce Analytics & Power BI Lead

Columbus, Ohio, United States

Columbus, Ohio, United States

Über

WM is seeking an experienced professional in Workforce Management to build next-gen reporting solutions for customer experience. You will leverage Power BI, SQL, and other platforms to automate reporting pipelines and develop enterprise dashboards. The role includes analyzing contact center metrics and translating complex data into actionable insights for leadership, facilitating business change and enhancing decision-making processes. The ideal candidate will possess strong communication skills and have a proven track record in data analytics.
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Columbus, Ohio, United States

Sprachkenntnisse

English

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