Applications Support Technology Lead Analyst00002 Citibank, N.A. • Tampa, Florida, United States
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Applications Support Technology Lead Analyst
00002 Citibank, N.A.
- Tampa, Florida, United States
- Tampa, Florida, United States
Über
Key Responsibilities Production Support & Stability
Provide timely, high‑quality L2 technical support for Asset Servicing platforms, ensuring minimal business impact during incidents.
Investigate, diagnose, and resolve complex application, data, and infrastructure issues across distributed systems.
Monitor system health and performance, proactively identifying risks and addressing issues before they impact business.
Support market cut‑offs and time‑critical workflows.
Incident & Problem Management
Own the full incident lifecycle from detection through resolution, including stakeholder communication.
Lead root cause analysis and post‑incident reviews, driving permanent remediation and risk reduction.
Partner with development teams to prioritize fixes and resilience improvements.
Technical Leadership & Collaboration
Work closely with Operations, Business Analysts, Developers, and Infrastructure teams across regions.
Provide technical mentorship and guidance to junior support engineers.
Influence application design and deployment decisions to improve stability, observability, and operability in production.
Participate in a rotational on‑call schedule, including weekend support, for critical systems.
Continuous Improvement & Engineering Excellence
Develop and maintain high‑quality support documentation, runbooks, and knowledge base articles.
Drive automation initiatives using scripting and tooling to reduce manual intervention and operational risk.
Assist with application deployments, upgrades, and disaster recovery testing.
Identify and implement opportunities to improve monitoring, alerting, and support efficiency.
Required Skills & Experience
Strong functional knowledge of Investment banking and Asset Servicing business.
Proven experience supporting business‑critical applications in a global markets or trading environment.
Strong SQL skills with experience working with relational databases (Oracle, SQL Server).
Experience with middleware and messaging technologies such as MQ and Kafka.
Demonstrable scripting ability in Python or shell scripting for automation and analysis.
Experience with enterprise monitoring and observability tools such as ITRS Geneos, Splunk, Grafana, or equivalent.
Strong analytical and troubleshooting skills, with the ability to operate effectively under pressure.
Excellent verbal and written communication skills, able to translate complex technical issues for both technical and non‑technical stakeholders.
Familiarity with ITIL frameworks and best practices for incident, problem, and change management.
Recommended Qualifications
6-10 years experience
Practical problem solving and strategic thinking skills
Demonstrated leadership, interpersonal skills and relationship building skills
Service oriented attitude
Ability to work in a fast‑paced environment
Experience working or leading requirement gathering efforts for multiple large development projects at one time
Proficient using basic technical tools and systems
Good interpersonal and communication skills
Education
Bachelor’s/University degree, Master’s degree preferred
Location: Tampa, Florida, United States
Salary Range: $113,000 - $170,000
Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. They also offer paid time off packages, including planned vacation, unplanned sick leave, and paid holidays. Additional benefits vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date: Jun02,2026
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Sprachkenntnisse
- English
Hinweis für Nutzer
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