Desktop Support TechnicianReach Cyber Charter School • Enola, Pennsylvania, United States
Desktop Support Technician
Reach Cyber Charter School
- Enola, Pennsylvania, United States
- Enola, Pennsylvania, United States
Über
Position Summary The Desktop Support Technician is responsible for supporting and maintaining the school’s computer systems, including laptops, desktops, and connected peripherals. The Desktop Support Technician will support, diagnose, repair, maintain, install, and upgrade all school hardware and computer equipment to ensure optimal performance. The Desktop Support Technician will provide both onsite and remote support, troubleshoot problem areas, reported incidents, and provide end-user assistance when needed.
Responsibilities
Uses helpdesk ticketing system to maintain reported incidents throughout the ticket lifecycle
Assists staff and families with issues regarding computers, phones, tablets and peripherals
Coordinates between staff, families, internal support, and vendor support
Supports end-users with limited knowledge of computers, software, hardware, and systems
Creates and updates standardized documentation of processes, including current and new
Works closely with Applications and Infrastructure teams to support larger tasks & projects
Maintains a high level of customer satisfaction
Education & Qualifications
Prefer an Associate’s degree from an accredited college or university in a technical field or equivalent experience
Requires two (2) technical certifications such as CompTIA Core certs, MCSA, MTA
Prefer one (1) year of experience in information systems support
Knowledge / Skills / Abilities
Prioritizing and completing tickets, tasks, projects, and other assigned work in a timely manner
Attentive to details and analytical in execution
Supporting frustrated users remotely through superior customer service
Broad range of information technology knowledge/experience
Communicate effectively in customer friendly terms verbally and in writing
Resolve issues productively and efficiently
Ability to work well both independently and in group settings as a member of the IT team
Be resourceful using supplied documentation, tools, and solutions
Shows great pride in completed work
Essential Functions / Duties / Responsibilities
Must reside in the state of Pennsylvania
Candidate must live within driving distance to Enola PA to come to the office 3 days a week
Ability to pass the background checks required for all school employees in
This position could include limited travel and could include limited overnight
What we offer you for all your hard work Reach Cyber Charter School is dedicated to providing our employees with a comprehensive benefits package offering flexibility to customize benefits to meet your needs by offering major medical, dental, and vision; HSA and FSA; company paid Basic Life/AD&D, STD, LTD and EAP; a retirement plan; voluntary Life/AD&D; as well as perks and discount programs.
Diversity, Equity, & Inclusion Statement of Principle Reach's Mission is to help each student maximize their potential through an individualized learning program. We strive to model our mission by empowering Staff to authentically show up with their skills, knowledge, competencies, strengths, curiosity, and unique lived experiences. Reach is committed to having inclusive policies and practices to establish a workplace of inclusion which continues to foster a belonging culture for staff, students, and families.
Equal Opportunity Employer Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Sprachkenntnisse
- English
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