Temporary Desktop Support TechnicianSpencer Gifts • Bargaintown, New Jersey, United States
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Temporary Desktop Support Technician
Spencer Gifts
- Bargaintown, New Jersey, United States
- Bargaintown, New Jersey, United States
Über
Responsibilities The Desktop Support Technician is responsible for providing a single point of contact for end users to receive support. The person will provide frontline support (in person and remote) requiring troubleshooting and technical assistance. The ideal candidate will have a strong passion for new technologies, learning, and providing exceptional customer service to end-users.
Provide training and documentation to end users
Install and configure software and hardware components on PC and Mac systems
Support company personnel, including hardware, VPN connectivity, wireless networking, email, and printers
Troubleshoot, diagnose, and resolve technical hardware and/or software issues
Document support requests and resolutions in our ticketing system
Interface with other IT departments for end user problems and access requests
Assist with mass laptop deployment during busy season and image new devices for associates
Qualifications
Possess an Associate’s degree in Computer Science, Information Technology, or related field, or equivalent experience
Demonstrate strong troubleshooting skills
Proficient in Active Directory and group management
Experience in supporting Windows 10 and Windows 11 desktop/laptops
Familiarity with basic networking principles Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP)
Ability to work independently and collaboratively within a team, with excellent customer service skills
Provide end user training and documentation
Pay Range The pay range reflects the potential rate for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position.
$18.50 per hour
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Sprachkenntnisse
- English
Hinweis für Nutzer
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