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Desktop Support AnalystBlueSky Resource Solutions • Bedford, Texas, United States
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Desktop Support Analyst

BlueSky Resource Solutions
  • US
    Bedford, Texas, United States
  • US
    Bedford, Texas, United States
Ähnliche Jobs finden

Über

We are seeking an experienced Desktop Support Analyst to provide day-to-day technical support across end-user devices and serve as a go-to resource for troubleshooting and team guidance. This role supports a variety of hardware and software issues including laptops, printers, phones, and user access, while also bringing a proactive, leadership mindset to improve service delivery and user experience.
Key Responsibilities
Provide hands‑on support for desktops, laptops, printers, mobile devices, and phones
Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner
Manage and resolve incidents and requests through ServiceNow ticketing system
Administer user accounts, permissions, and access using Active Directory
Install, configure, and maintain end-user systems and peripherals
Support onboarding/offboarding activities including device setup and access provisioning
Escalate complex issues as needed while maintaining ownership through resolution
Document issues, resolutions, and support processes
Act as a senior resource for the desktop support team, helping guide less experienced technicians
Take initiative in identifying recurring issues and recommending improvements
Communicate clearly with both technical teams and business users
Help prioritize tickets and ensure SLAs are met in a high-volume environment
Contribute to a positive team environment and continuous improvement efforts
Required Qualifications
5+ years of experience in desktop support, IT support, or help desk roles
Strong hands‑on experience with Windows environments, laptops, printers, and mobile devices
Experience using Active Directory for user and access management
Experience working with a ticketing system (ServiceNow preferred)
Strong troubleshooting and problem‑solving skills
Ability to manage multiple priorities in a fast‑paced environment
Excellent communication and customer service skills
Preferred Qualifications
Experience in a corporate or enterprise IT environment
Familiarity with basic networking concepts (VPN, Wi‑Fi, connectivity issues)
Experience supporting remote users
BlueSky Resource Solutions is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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  • Bedford, Texas, United States

Sprachkenntnisse

  • English
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