Business Analyst I

Gesa Credit Union

Richland, Washington, United States

Richland, Washington, United States

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Job Details: Level: Experienced | Job Location: South Richland HQ - Richland, WA 99352 | Position Type: Full Time - Hourly | Education Level: 4 Year Degree | Salary Range: $25.70 - $42.83 per hour | Job Category: Quality Assurance Role Summary Under the general supervision of the Program Manager/Team Leader, the Business Analyst I collects, and analyses data related to business problems and processes, and assembles functional/non-functional requirements for software systems and improvement initiatives. The incumbent’s primary responsibility is to elicit, analyse, validate, specify, verify, and communicate the real needs of the project stakeholders, including members and end‑users, and serves as the conduit for the processes and requirements that flow between the member community and the business units responsible for the systems. For enterprise projects, this position will work closely with the assigned Project Manager to ensure requirements are captured before execution and any changes thereafter are managed through the project’s Change Management Plan. This position has beginning‑to‑intermediate job knowledge and has demonstrated the ability to handle moderate responsibilities relevant to the Business Analyst I role. What You Will Be Doing Elicit, capture, track, and document business processes and requirements for a given system using best practices by working with the project sponsor and/or product business owner. Elicit processes and requirements from the business. Present processes and requirements to business owners, project teams, and management and obtain agreement from all decision makers on the strategic and tactical direction of the initiative. Perform decomposition of high‑level business and user requirements into development and test requirements in collaboration with more‑senior BAs or Project Managers. Facilitate systems scoping and requirements sessions, independently, with stakeholders. Communicate with the Project Manager (on Enterprise Projects) on scope/requirement changes consistent with the Change Management Plan for the project. Manage requirements traceability information and tracking requirements status throughout the project. Participate in requirements analysis and verification to ensure that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards. Co‑facilitate requirements prioritisation with Project Managers and/or more‑senior Business Analysts. Participate in peer reviews and inspections of Business Requirements Documents and DevOps Boards. Participate in the analysis and validation of project / maintenance release deliverables against project requirements and vision. Participate in documentation of testing requirements, analyze and prepare testing requirements and documentation needs within the format designated for the project. Process Improvement Develop process improvement procedures to improve operational efficiency. Analyze current process standards and metrics in order to provide solutions for improvements. Perform data gathering, root cause analysis and performance trending to develop appropriate process control changes. Coordinate with Subject Matter Experts to develop process improvement reports for setting forth progress, adverse trends and appropriate recommendations and conclusions. Prioritise and implement process change requirements based on the critical project needs. Determine fiscal requirements and personnel resources required for process re‑engineering of process change. Prepare and manage budgetary requirements for process re‑engineering. Inform respective teams on process improvement and re‑engineering strategies. Work with the team to recommend appropriate changes in process/approach. Prepare communication plans regarding process re‑engineering for multiple stakeholders. Manage projects involving engineering, research, maintenance, and operations. Train and guide resources as needed. Update and maintain documentation on process improvements and process performance. Assist with researching and recommending improvements to business processes, organisation, and rules that can increase the advantages gained from technical and non‑technical solutions. Document complex multi‑system workflows and business processes and proactively identify improvements and opportunities. Build and grow a network of SMEs across the organisation. Participate in teams established/defined by the PMO/more experienced BAs. Demonstrate empathy by understanding the needs of the end‑user and seeking out problems they may encounter. Contribute to the improvement of the Business Analysis process on a continuous basis.
About You A capable independent contributor, as well as a team player. Analytical, quantitative, and information sourcing skills. Knowledge of software and system development lifecycle (SDLC) preferred. Experience working on Agile Scrum/Kanban teams preferred. Familiarity with Project Management Lifecycle. Ability to innovate while solving problems. Accountable for results. Ability to participate on multi‑disciplinary teams supporting initiatives for strategic business improvements. Effective time management skills. Exercise sound judgement when performing duties and working with members and staff. Continuously maintains and develops professional skills. Identifies and elevates issues to PMO and QA leadership. Strong technical/professional writing and oral communication skills. Collaboration with Project Managers and Business Unit Leadership. Strong active listening skills and self‑awareness throughout the project lifecycle. Required proficiency in software development/testing tools: Azure DevOps, Jira/Confluence, Rally, etc. Qualifications One (1) to four (4) years of Business/Technical Analysis or Technical Project experience. Bachelor’s degree in Business, Information Systems, Computer Science, or related field (or four (4) years of equivalent experience). Required proficiency in Microsoft Office 365: Word, Excel, Teams, OneNote, PowerPoint. Familiarity with process flow and engineering diagramming tools, such as Microsoft Visio, Lucidchart, etc. Familiarity with Tableau, PowerBI, or comparable analytical/reporting tools. Capable of completing Certification of Capability in Business Analysis (CCBA) within two years of hire (may substitute experience). Existing Certification of Capability in Business Analysis (CCBA) or equivalent/higher certification preferred. Benefits Competitive Pay. Medical, Dental, Vision, and Life Insurance. 20 days/year accrual of Paid Time Off – plus 10 Paid Holidays. 401(k) Match. Incentive Program. Tuition Assistance and Student Loan Repayment. Commuter Benefits. Paid Time Off to Volunteer in the Community. Product Discounts. Engaging Work Environment. Rewards and Recognition Program. Salary Range $25.70 - $42.83 per hour. Accommodation, EEO and Legal Statements Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment. Selected candidate(s) must be able to pass a credit/background check. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation. Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.
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Richland, Washington, United States

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English

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