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Principal, Sales and Customer Intelligence
Intuit Inc.
- Mountain View, California, United States
- Mountain View, California, United States
Über
Responsibilities
Design and operate the VoC/VoS intelligence system, connecting conversational, field sentiment, customer‑direct, and behavioral signal sources into a unified, recurring operating rhythm
Build and publish recurring intelligence artifacts - weekly theme briefs, release‑level loop artifacts, and quarterly scorecards - for Sales leadership, Product, and GM/BU leaders
Build and deploy AI agents and simulations to rapidly test and validate new selling motions, GTM hypotheses, and sales strategies before full‑scale execution
Partner with Product to close the loop between customer signal and shipped features, including measuring whether releases moved the metrics they were designed to move
Embed intelligence outputs into sales operating cadences - SteerCo, PRD reviews, seller enablement - so insights drive action, not just awareness
Leverage AI tools to automate synthesis, draft artifacts, and surface signal in seller workflows at scale
Identify gaps in current program coverage and recommend investments that increase customer voice share relative to field‑only signal
Partner cross‑functionally with Sales Ops, Product, Customer Success, and Marketing to align on program cadence, data sharing, and insight routing
Qualifications
5+ years in customer insights, sales intelligence, revenue operations, or strategy with significant experience building or running VoC or market intelligence programs
Demonstrated experience designing or operationalizing a multi‑source insight system - including building the architecture that routes signal to the right owners and closes the loop
Strong analytical skills with experience synthesizing qualitative and quantitative signal into executive‑ready narratives and recurring artifacts
Hands‑on experience designing or deploying AI‑powered workflows that automate insight synthesis, tagging, or routing across large signal volumes; experience with LLM‑based tools or agentic systems strongly preferred
Proven ability to work across Sales, Product, and Customer Success to translate insight into action - including embedding outputs into operating cadences, not just sharing them
Experience defining the taxonomy or schema that makes AI‑synthesized output trustworthy and actionable, not just fast
Track record of building operating rhythms from scratch: recurring artifacts, defined owners, clear cadences, and accountability structures
Proven ability to write and deliver high‑stakes executive communications - memos, briefings, scorecards - that move leaders to decisions
Management consulting background highly preferred - candidates who have structured ambiguous insight‑to‑action problems at scale
Experience in B2B SaaS, fintech, or SMB software markets preferred
Familiarity with tools such as Gong, Salesforce, NPS platforms, or behavioral telemetry systems preferred
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job‑related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Bay Area California $200,000 - 270,500
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Sprachkenntnisse
- English
Hinweis für Nutzer
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