Information Technology & Systems TechnicianLifePoint Health • Los Alamos, New Mexico, United States
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Information Technology & Systems Technician
LifePoint Health
- Los Alamos, New Mexico, United States
- Los Alamos, New Mexico, United States
Über
Your experience matters.
Los Alamos Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritise your well‑being so you can provide exceptional care to others. As an Information Technology & Systems Technician, you’re embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
How You’ll Contribute An Information Technology & Systems Technician who excels in this role:
Provides first level support to internal customers regarding basic application, hardware and service network requests.
Enters support requests into tracking system and assigns ticket number or other identification.
Interview customer to determine nature and scope of issue, and the appropriate response.
Diagnoses, resolves and closes customer issues according to service level guidelines.
Escalates issues to higher level technical support or management when necessary.
Documents and reports customer inquiries regarding new or different functionality; provides end‑user desktop training and minor hardware peripheral repair as appropriate.
Provides support for mobile phones, configures desktop operating systems and servers, and manages account access, password resets and user access privileges.
What We’re Looking For Education
High School Diploma or equivalent required; Associate’s degree in IT or related field preferred.
Experience
2 years of experience in the field is preferred; experience in a healthcare environment is strongly preferred.
Skills and Abilities
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
Must have the ability to interact effectively with clients in a complex business environment.
Benefits
Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full‑time and part‑time employees.
Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short‑ and long‑term disability, paid family leave and paid time off.
Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package with company match.
Employee Well‑being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programmes).
Professional Development: Ongoing learning and career advancement opportunities.
In addition to your base compensation, this position also offers the benefits listed above.
Los Alamos Medical Center is a 47‑bed acute care hospital that has been offering exceptional emergency care, surgical care, inpatient and outpatient services to the communities of Northern New Mexico for over 70 years. We have achieved an "A" for our Leapfrog grade, have acquired Lifepoint Health NQP accreditation, and have been named a Top Hospital in New Mexico by Newsweek.
EEOC Statement Los Alamos Medical Center is an Equal Opportunity Employer. We are committed to equal employment opportunity for all applicants and employees and comply with all applicable laws prohibiting discrimination and harassment in employment.
Job Info
Job Identification 342448
Job Category: Information Technology
Posting Date 05/19/2026, 09:52 PM
Degree Level: Associate's Degree
Job Schedule: Full time
Job Shift: Day
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Sprachkenntnisse
- English
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