Desktop Support TechnicianNextGen | GTA: A Kelly Telecom Company • Lewisville, Texas, United States
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Desktop Support Technician
NextGen | GTA: A Kelly Telecom Company
- Lewisville, Texas, United States
- Lewisville, Texas, United States
Über
Night Shifts What you will bring to the table as a Desktop Support Technician
Provide desktop, laptop, printer, and peripheral support
Troubleshoot hardware, software, network, and operating system issues
Support Windows and Unix/Linux environments, including virtualized infrastructure
Manage incidents, problems, and change requests following established IT processes
Document systems, troubleshooting procedures, and technical solutions
Support user onboarding, device deployments, and asset management
Collaborate with cross-functional teams to resolve technical issues and improve processes
Provide day‑to‑day IT support within a manufacturing or production environment
Requirements
1‑3+ years of Desktop Support, IT Support, or Technical Support experience
Experience supporting production, manufacturing, warehouse, or industrial environments
Understanding of day‑to‑day operations within manufacturing facilities
Experience with Incident, Problem, and Change Control Management (IPCC)
Working knowledge of Windows and Unix/Linux operating systems
Exposure to virtual environments such as Azure, Hypervisors, or VMware
Strong troubleshooting and root cause analysis skills
Experience with ticketing systems and end‑user support
Ability to create technical documentation and technical procedures
Strong technical writing skills, including documenting systems and solutions
Dependable and accountable
Professional attitude and strong work ethic
Excellent verbal and written communication skills
Ability to work independently and within a team
Preferred
Active Directory, Office 365, device imaging, and deployment experience
Support experience with scanners, label printers, handheld devices, and production‑floor equipment
Basic networking knowledge (TCP/IP, DNS, DHCP)
Benefits
Health, Dental and Vision Benefits
Long‑Term growth potential
401k
Opportunity to work with a game‑changing client in the telecom industry
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Sprachkenntnisse
- English
Hinweis für Nutzer
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