Information Technology Hourly IT Support AssistantCity University of New York • New York, New York, United States
Information Technology Hourly IT Support Assistant
City University of New York
- New York, New York, United States
- New York, New York, United States
Über
Work tasks include:
Operating, transporting, adjusting, and installing and configuring computing and related equipment
Communicating with technology users and staff to understand, identify, document and resolve problems
Performing simple repairs to computing and related equipment
CONTRACT TITLE IT Support Assistant
FLSA Non‑exempt
RESPONSIBILITIES Within the Office of Information Technology, under the direction of the Client Services IT Manager, we seek an experienced and highly skilled IT Helpdesk Desktop Support Technician for Level 2 support. This role provides advanced technical support, resolves complex IT issues, and serves as an escalation point for Level 1 support. The ideal candidate will have a deep understanding of IT systems, strong problem‑solving skills, and the ability to manage multiple priorities in a fast‑paced environment.
The successful candidate will have the following responsibilities:
Provide tier 2 in‑person IT support to troubleshoot and address software, hardware, and network configuration issues within a Microsoft Windows and Macintosh OS X environment
Assist with the evaluation, acquisition, configuration, testing, and implementation of new IT equipment and technology deployments
Follow established Client Service procedures and practices to effectively resolve or elevate issues and document troubleshooting and resolutions in the ticketing system/knowledge base
Collaborate with other IT teams (e.g., Network, Security, Systems) to resolve cross‑functional issues
Help deploy and maintain desktop computing infrastructure, including IT resources in faculty and staff offices, general‑use computer labs, and public areas
Participate in IT projects, including system upgrades, migrations, and new technology implementations
Provide guidance and mentoring to Level 1 support staff
Manage and maintain desktop images, software packages, and deployment systems
Maintain excellent teamwork, standards for safety, and the proper use of equipment and tools
Perform other tasks as requested by the OIT – Client Services Manager/Director
MINIMUM QUALIFICATIONS
High School Diploma, G.E.D., or equivalent
Eighteen months of related full‑time work experience or equivalent, such as completion of eighteen college credits in Information Technology
Demonstrated English Language proficiency
A Motor Vehicle Driver’s licence, valid in New York State, may be required for some, but not all positions
OTHER QUALIFICATIONS PREFERRED QUALIFICATIONS
At least 12 months of experience providing tier‑1 or better IT help desk support in a large Windows and Apple environment
Strong Knowledge of Microsoft Office and MS 365
Experience using IT Service Desk Management Software
Knowledge of IT security and networking fundamentals
A+, Security+, Network+, Apple and/or Microsoft certification
Outstanding customer service skills
Ability to effectively communicate verbally and in writing
Work to high standards on assignments with minimum supervision
Self‑motivated with a desire to consistently deliver high‑quality service
Willingness to constantly improve customer service and technical skills
COMPENSATION New Hire $24.48
per hour
Incumbent $27.68
per hour
BENEFITS CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax‑Deferred Savings Plans. Part‑time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
OPENING Open until filled, with the review of resumes starting March 5, 2026.
EQUAL EMPLOYMENT OPPORTUNITY CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Location: City College of New York
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Sprachkenntnisse
- English
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