NOC Engineer - Tier III

Vero Networks

Tulsa, Oklahoma, United States

Tulsa, Oklahoma, United States

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POSITION SUMMARY The NOC Engineer – Tier III is a senior technical role within the Vero Network Operations Center (NOC), responsible for ensuring network reliability, performance, and uptime across our national fiber and IP transport infrastructure. This position provides advanced NOC monitoring, troubleshooting, and escalation leadership, supporting internal teams and interfacing directly with engineering, field operations, and vendors. The ideal candidate is a hands‑on problem solver and technical mentor with deep experience in fiber transport, IP core networks, and NOC operations.
RESPONSIBILITIES
Monitor and manage multi‑vendor network environments, ensuring high availability of fiber and IP transport services.
Lead triage and advanced troubleshooting of complex network events, identifying root causes and driving quick resolution.
Coordinate escalations with internal engineering, field operations, and external vendors.
Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems.
Conduct proactive network performance analysis, capacity planning, and optimization.
Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel.
Oversee change management, upgrades, and maintenance windows to minimize service impact.
Maintain detailed documentation, runbooks, and process improvements for network operations.
Ensure SLA adherence, service availability, and MTTR targets are consistently achieved.
CORE COMPETENCIES
Safety and Security
Quality of work
Results‑Orientation
REQUIRED QUALIFICATIONS
8–10+ years in network operations, engineering, or telecommunications, with proven experience in NOC or ISP environments.
Deep expertise in IP networking (BGP, OSPF, MPLS, VLANs, VPNs, QoS) and fiber transport systems (DWDM, CWDM, Ethernet).
Hands‑on experience with Juniper (Junos), Cisco, MikroTik platforms.
Calix XGS-PON and access/aggregation network management systems.
Fixed wireless and LTE platforms such as Cambium, Telrad, or similar.
Advanced diagnostic, analytical, and scripting abilities (Python, shell, or equivalent plus).
Strong understanding of network monitoring, alerting, and telemetry tools.
Proven ability to lead technical response during major incidents and guide NOC teams through resolution.
Bachelor’s degree in computer science, IT, or equivalent experience preferred.
JOB DETAILS AND PHYSICAL REQUIREMENTS
No travel required.
Must be authorized to work in the United States.
Staff position.
Non‑exempt.
Full‑time.
Remote location.
Schedule based on company requirements: Monday‑Friday with occasional weekend availability as needed.
Ability to sit and work at a desk for extended periods using a computer and other office equipment.
Ability to perform fine motor tasks such as typing or using a mouse for extended periods.
EMPLOYMENT TYPE & LOCATION
Staff position
Non‑exempt
Full‑time
Remote
No travel
Schedule: Monday‑Friday; occasional weekend availability
EEO AND ACCESSIBILITY STATEMENTS Vero participates in E‑Verify and will provide work‑authorization documentation for all new employees. All employees must pass a standard background check upon offer of position. This position requires authorization to work in the United States.
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Tulsa, Oklahoma, United States

Sprachkenntnisse

English

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