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Über
Position Type: Full-Time Contract (40hrs/week) Contract Duration: 6+months (potentially long-term) Work Hours: EST Work Schedule: 8 hours/day (Mon-Fri) Location: 100% Remote (Candidates can work from anywhere in Brazil, Argentina, Costa Rica) Role Overview
The Content Designer is responsible for executing clear, concise, and user-centered product copy across onboarding experiences. This role focuses on high-quality microcopy and UX writing, translating strategy into real product experiences while partnering closely with the AI Content Strategist. You will: Write and ship onboarding content across platforms (ServiceNow/Workday) Ensure consistency, clarity, and usability across all user touchpoints Support early-stage AI experiences by testing and refining content outputs Key Responsibilities
1. UX Writing & Product Copy
Write and maintain product copy, including: UI microcopy (labels, tooltips, errors, confirmations) Emails and notifications Task flows and onboarding steps Ensure consistency across channels and user states 2. Content Execution & Iteration
Ship content quickly and iterate based on feedback and product signals Apply established content frameworks and guidelines Identify and resolve gaps, inconsistencies, and edge cases 3. Collaboration & Documentation
Partner with Content Strategist, Product Designers, and PMs Document patterns and reusable content approaches Contribute to lightweight style guides and content standards 4. AI Content Support
Test and refine AI-generated content outputs Flag issues related to tone, clarity, and edge cases Contribute example content for AI training and prompting Must-Have Qualifications
3+ years in UX writing or content design (product-focused) Portfolio required (must include product UX writing samples such as onboarding flows, UI microcopy, or system messages) Microcopy Onboarding flows Notifications/emails Strong writing speed and adaptability in fast-moving environments Experience working within established frameworks and guidelines Nice-to-Have
Exposure to AI products or prompt-based content Experience with onboarding or lifecycle journeys Familiarity with ServiceNow or Workday Success Measures (12 Months)
High-quality, consistent onboarding content shipped across platforms Reduced friction and user confusion in onboarding flows Clear, reusable content patterns documented for team use Improved clarity and trust in both static and AI-driven content Ideal Candidate Profile (LATAM Targeting)
Excellent English writing skills (must be strong and precise) Experience working in product-led environments Comfortable with ambiguity and rapid iteration Strong collaborator in distributed teams Red Flags
Pure marketing or long-form writing background Limited product or UX exposure Slow execution or reliance on perfect briefs Weak attention to detail in microcopy
Sprachkenntnisse
- English
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