Desktop Support Technician - Level II
Dexian
- Clearfield, Utah, United States
- Clearfield, Utah, United States
Über
Base pay range $36.00/hr - $42.00/hr
Responsibilities
Providing maintenance of computing devices, associated peripherals, and approved software; and shall install and maintain hardware and software on those devices and associated peripherals.
Installation of upgrades (memory, hard drives, etc.) and peripheral devices.
Providing office support to coordinate and schedule new equipment installations.
Monitoring and updating ServiceNow to ensure that all Service Level Agreements (SLAs) are met and updates to ServiceNow asset records.
Assisting in coordinating, scheduling, and performing relocations and re-installations of equipment.
Performing periodic physical audits of end-user computing devices to align with ServiceNow records (deployment location, storage location, and assignee information).
Job Specific Requirements and Skills
6+ years' experience in supporting enterprise level PCs as an IT Desktop (Desk-Side) or Help Desk Technician
Ability to support systems on both classified and unclassified networks.
Familiarity with security requirements (ICD 503, DFARS, etc.)
Ability to plan and prioritize their work assignments to meet deadlines/SLA's in a fast-paced environment without supervision
Advanced understanding of:
Active Directory (heavy account management)
UNIX (account management, permissions, etc.)
McAfee suite of security products (e.g., ENS, DLP, MDE)
Hardware support experience (swapping hard drive, fan, motherboard)
Troubleshooting HP systems
Maintaining/troubleshooting VoIP devices (Cisco Call Manager/Unity)
Installing/supporting/troubleshooting Windows and Mac OS devices, MS Office, network connectivity issues, etc., and performing system (re)imaging using LANDesk or other imaging technologies
Data transfers using USMT
Inventory management, shipping/receiving, and asset management including warehouse processes for shipping/receiving packages, asset tags, unboxing, and RMA tracking
ServiceNow ticketing system
Preferred working knowledge of audio, video conferencing, or control equipment. Manufacturer certifications are a plus (Polycom, AMX, Crestron, etc.)
This position requires an active Department of Defense security clearance at the Top Secret/Sensitive Compartmented Information (SCI) and polygraph level upon hire and ability to maintain clearance.
U.S. citizens ONLY are eligible for a security clearance and this position.
Education and Certifications:
Current IAT Level-II Technical Certification or ability to obtain within 90 days of start date (CompTIA Security+ or equivalent).
Associate degree in IT / Computer Sciences, preferred.
Location:
This is a full-time/onsite position at a facility at Hill AFB, Utah.
Compensation:
Dexian reasonably expects to offer $36.00 to $42.00/hour for this position based on skills and experience. Benefits include generous time off, health, vision and dental insurance, matching 401k, etc.
Employment Qualifications:
Submit/Pass a 10-year background check, criminal history, drug screening, and fingerprints.
Valid driver's license/Real-ID with clean driver's history.
Self-starter with extremely strong work ethic. Excellent time-management and multitasking skills.
Exceptional attention to detail and high level of accuracy required.
Demonstrated problem solving and people skills.
Ability to research, resolve and complete tasks within pre-determined deadlines and schedules.
Ability to process work quickly and accurately - dealing with interruptions, changing timelines and priorities on a regular basis.
Excellent communication skills, both verbal and written, to articulate details in a professional manner.
Must embrace technology to promote efficient operations.
Strong command of Microsoft Office Suite including Outlook, Excel, and Word programs.
Seniority level Mid-Senior level
Employment type Full-time
Job function Customer Service and Information Technology
Industries Desktop Computing Software Products and Technology, Information and Internet
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.