Onsite Desktop Support Tech – Troubleshooting & HelpdeskBeacon Systems, Inc • Williston, North Dakota, United States
Onsite Desktop Support Tech – Troubleshooting & Helpdesk
Beacon Systems, Inc
- Williston, North Dakota, United States
- Williston, North Dakota, United States
Über
Location: 826 48th Ave West, Williston, ND USA 58801
Shift, hours, rotation: 8x5, Monday - Friday; 100% onsite.
Description
Under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PCs and peripherals in a networked environment.
Escalates problems not resolved within established service levels.
Follow up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed.
Ensures work is performed in accordance to company policies, standards, and procedures.
Assists with installing and de-installing software, PCs and peripherals as required.
Performs own work and provides assistance to others as directed.
Job tasks, correctly performed, have minimal impact upon the viability of the organization.
Error is readily ascertainable by the supervisor and can be corrected.
Skills are typically acquired through A+ certification or equivalent work experience and 1-year related experience in desktop support in a Microsoft environment.
Must possess basic desktop hardware knowledge, proficient use of Microsoft.
Top Three Skills Needed
Troubleshooting skills
Interpersonal skill
Computer based technical skills
Qualifications
Good interpersonal skills
Problem solving
Troubleshooting
Conflict resolution
CompTIA A+ or equivalent preferable
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Sprachkenntnisse
- English
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