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Desktop Support Technician
GDR Group
- Broomfield, Colorado, United States
- Broomfield, Colorado, United States
Über
highly motivated Desktop Support Technician
with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences.
Key Responsibilities Technical Support
Provide timely support for hardware and software issues for both Windows and Mac environments
Troubleshoot remotely using VNC and KVM switch
Reimage systems, install OS and standard software (onsite and remote)
Coordinate warranty support with Dell and schedule onsite service when needed
Resolve common technical issues, including:
Network connectivity
System crashes/blue screens
Printing problems
Virus removal
Basic administration and troubleshooting of:
DHCP / DNS
Active Directory
VPN and remote access tools
Windows domain account issues
Wireless connectivity and hotspots
Collaborate on basic troubleshooting tasks with the network team
Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom
Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures
Customer Service
Deliver prompt and courteous user support via:
Wolken ticketing system (incident resolution and device lifecycle tasks)
Google Chat and Gmail (Outlook familiarity is a plus)
Zoom Calling and Zoom video conferencing
Maintain a positive user experience with clear communication and professionalism
Asset & Inventory Management
Maintain accurate records of hardware assets
Ensure timely deployment, collection, and tracking of end-user devices
Special Projects & Additional Duties
Assist with software and process testing and validation
Create clear, user-friendly technical documentation
Provide 1:1 or group technical training (remote or in-person)
Support office signage placement and daily ticket review/assignment tasks
May require occasional travel to other office locations
Work Schedule & Benefits
Monday–Friday, 8:00 AM – 5:00 PM (1-hour lunch)
No weekend or after-hours support expected (exceptions for special projects)
Benefits include:
Paid holidays, vacation, and sick leave
401(k) plan
Medical, dental, and vision insurance
Structured onboarding and training
Modern workspaces and innovative technology
Supportive, team-oriented culture with strong work-life balance
Work Location Flexibility This position primarily supports users at a designated client office but may also be assigned to provide onsite support at other client locations within the same city or region when business needs require it.
Travel Expectations Travel for this role is rare and only occurs on a limited, as-needed basis for special projects or during acquisition-related transitions.
Requirements Qualifications
1–2+ years in a desktop support or corporate helpdesk environment preferred
Technically inclined and eager to learn new tools and platforms
Clear and concise communicator with the ability to explain technical concepts to non-technical users
Familiar with Windows 10/11; Mac OS experience is a plus
Skilled in teamwork and conflict resolution in a professional setting
Self-starter with strong follow-through and attention to process
Able to work independently while following team procedures and protocols
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Sprachkenntnisse
- English
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