Technology Sales Enablement Manager
Imagine!
- Shakopee, Minnesota, United States
- Shakopee, Minnesota, United States
Über
Job Type Full‑time
Job Summary This role will support the team with Imagine Dotti (print management software solution) technology platform introductions, capabilities, demonstrations, and customer requirements through successful onboarding and transition to ongoing support. This position follows a hybrid work model (remote and onsite). Candidates must be able to work onsite at either our Twin Cities, Charlotte, or Grayslake location as required.
Job Description
Partner with Sales to support presales discovery, solution positioning, and requirement validation.
Act as a SME and liaison between customers and internal teams (Sales, Product, Support).
Lead product demonstrations tailored to customer use cases, workflows, and business objectives.
Partner with the Product team to identify client solution needs around technology gaps and/or enhancements required for system implementation.
Use knowledge of product offerings to advise and support sales teams with technology pricing decisions and SOW structure.
Train users as required (internal and external) on how to input and maintain data in the system through written materials, in‑person, or virtual training.
Identify adoption risks early and proactively address them interdepartmentally.
Capture and communicate customer feedback to inform product roadmap and enhancements.
Contribute to the development of sales support materials, demo assets, and client best practices.
Develop a deep understanding of existing legacy software systems to effectively support customers during their transition to new solutions.
Ensure onboarding support teams are fully briefed on customer configuration, use cases, and known risks.
Client onboarding responsibilities as assigned including:
Manage migration efforts, ensuring minimal disruption to customer operations.
Post‑sale onboarding experience, acting as the customer’s primary point of contact.
Ensure onboarding milestones are met and documented prior to support handoff.
Coordinate onboarding activities including configuration, data migration, integration planning, and enablement.
Guide customers through change management.
Other duties as needed.
Supervisory Responsibilities
None.
Pay Statement The national pay range for this role is listed in the job posting. The pay range may be slightly lower or higher based on the geographic location. The actual pay offered may vary based on education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. Imagine offers benefits including medical, dental and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, caregiver leave, adoption assistance, and employer/partner discounts. Salary: $83,000 - $105,000 per year.
Requirements Minimum Qualifications
Bachelor’s degree or high school diploma/GED + 4 years of work experience.
7+ years of experience in customer engagement, solutions engineering, professional services, or implementation roles within a software or SaaS environment.
Proven success supporting customers across the presale to post‑sale lifecycle.
Demonstrated experience leading product demos, onboarding initiatives, or implementation programs for enterprise or mid‑market customers.
Preferred Qualifications
8+ years of experience in customer engagement, solutions engineering, professional services, or implementation roles within a software or SaaS environment.
Experience in the print, fulfillment and/or manufacturing industry.
Knowledge and Skills
Strong presentation and training skills and experience in creation and delivery.
Ability to understand customer needs and articulate how the technology meets those needs.
Ability to adapt to product changes / change management.
Willingness to learn and stay updated on new client feature developments.
Strong interpersonal skills for building and maintaining relationships with customers and internal teams.
Analytical thinking and troubleshooting skills.
Ability to work collaboratively with sales teams, product managers, and other departments.
Team player with a willingness to share knowledge and support colleagues.
Ability to effectively communicate and drive results with customers.
Working Conditions and Physical Requirements
Occasional walking.
Manual dexterity for repetitive work.
Frequent sitting for prolonged periods of time.
Travel: 5%.
Chemicals: N/A.
Ability to lift, push and pull: N/A.
EEO Statement The Imagine Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Sprachkenntnisse
- English
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