Counter Sales

SRS Distribution

Hatfield, Arkansas, United States

Hatfield, Arkansas, United States

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Position Purpose The Counter Sales role serves as a key customer touchpoint, handling accurate order entry, customer interactions, inventory accuracy, and logistics coordination to support delivery timelines. The position requires multitasking, professionalism, and a commitment to delivering an exceptional customer experience. Key Responsibilities Provide exceptional customer service through phone, email, and in‑person consultations while maintaining a courteous and professional demeanor. Accurately process and manage customer transactions at the sales counter using the company’s computer system. Deliver expert product recommendations and pricing information, tailoring solutions to meet customer needs and maximize sales potential. Create detailed sales orders and quotes using customer measurements to estimate material needs and project costs. Coordinate and schedule truck deliveries, ensuring optimal logistics and customer satisfaction. Contribute to inventory management through cycle counts, order picking, staging, replenishment, and shipping/receiving activities. Collaborate with management and team members to communicate customer needs and special order material requests. Maintain a clean and organized work environment, promoting operational efficiency and adherence to safety standards. Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service. Maintain clear and effective communication with management and colleagues, executing duties with a focus on organizational goals and customer satisfaction. Perform other duties as assigned. Minimum Qualifications Prior experience in a customer service or sales role. Proficiency in basic computer operations and internet navigation. Experience with point‑of‑sale systems and order entry procedures. Clear, courteous communication in person, over the phone, and via email. Effective problem‑solving skills and resourcefulness. Capacity to lift up to 75 lbs. regularly and 50 lbs. repetitively. Ability to work in varied conditions, including warehouses and outdoor environments. Honest, respectful, and courteous demeanor toward all customers and colleagues. Willingness and ability to work overtime during peak season. Capability to pass a pre‑employment drug test. Preferred Qualifications Bi‑lingual proficiency in English and Spanish. Previous experience with irrigation or landscaping products. Forklift operation experience and certification. Demonstrated capability to drive sales outcomes and achieve personal and team goals. Comprehensive understanding of landscaping materials, tools, and trends. Advanced skills in retail point‑of‑sale systems and common software applications. Current forklift certification and additional qualifications that enhance warehouse safety. Ability to adapt to changing job requirements and manage multiple tasks effectively. Minimum Education High school diploma or equivalent. Preferred Education Associate Degree in Business Administration or a related field. Minimum Years of Work Experience Minimum 2 years of relevant work experience. Certifications Forklift Operator Certification (preferred) CPR and First Aid Certification (preferred) Competencies Commitment to customer satisfaction through attentive, courteous, and respectful interactions. Clear, concise, and efficient communication skills. Maintains a clean and orderly work environment while managing multiple tasks. Utilizes basic computer and internet skills for order processing and sales transactions. Pays meticulous attention to detail when creating sales orders and quotes. Develops a foundational understanding of company product offerings for informed recommendations. Proactively identifies and resolves issues related to product availability, order discrepancies, and logistics. Engages positively with team members through clear communication, mutual respect, and cooperation. Travel Requirements The Counter Sales position is fully on‑site; no travel required. Physical Requirements Extended standing and walking, frequent use of hands for computer and order‑processing tasks, and lifting up to 75 lbs., with regular lifting up to 50 lbs. Requires clear verbal communication and multitasking in a fast‑moving setting. Working Conditions On‑site role at a sales location with a dynamic environment, including direct customer and team interaction, fast‑paced, deadline‑driven tasks, and support for warehouse operations. Direct Manager / Direct Reports Reports directly to the Branch Manager. This role does not include any direct reports. Job Location Heritage Pool Supply – Hatfield, 2342 North Penn Road, Hatfield, PA 19440 EEO Statement As an Equal Employment Opportunity (EEO) employer, SRS Distribution Inc., including all subsidiaries, provides job opportunities to qualified individuals without regard to race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.
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Hatfield, Arkansas, United States

Sprachkenntnisse

English

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